Medical Support Technician

Job Description

Job Description

Kolmac Medical Support Job Description

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region, serving individuals, families, couples, and groups across Maryland, DC, Virginia, Delaware, and Pennsylvania. The organization focuses on compassionate, evidence-based care for substance use and mental health disorders, with a strong commitment to diversity, equity, and inclusion 

Role Overview

The  Certified Medical Assistant / Patient Services Coordinator is a dual-role position that bridges the front desk and clinical support teams. This role is critical to the  Partial Hospitalization Program (PHP) and related levels of care including Transcranial Magnetic Stimulation (TMS) Therapy, working closely with healthcare providers, patients, and families.

Key Responsibilities

Patient Services & Front Desk:

• Manage scheduled appointments by checking in patients and alerting clinical staff to their presence.

• Direct walk-in patients to the appropriate staff member.

• Handle all incoming telephone calls professionally, routing messages and deliveries promptly.

• Collect patient information at check-in and maintain HIPAA compliance.

• Manage co-pay and self-pay collections, documenting amounts received and notifying patients of outstanding balances.

• Maintain cleanliness and order of the front desk and waiting area, ensuring patient safety and well-being 

Clinical & Medical Support:

• Assist with medical intake, medication support, and clinical monitoring under the direction of the clinical team.

• Support multiple facilities, requiring flexibility and reliable transportation 

• Assist with TMS Therapy administration and Monitoring (Transcranial Magnetic Stimulation (TMS) is an FDA‑approved, noninvasive treatment that uses magnetic pulses to stimulate brain regions involved in mood regulation, primarily for major depression, OCD, migraines, and smoking cessation.)

Work Environment

• Location: On-site at Columbia, Maryland

• Schedule: Monday–Friday, 9 AM to 5 PM.

• Pay: $25.00/hour 

Skills & Qualifications

• Certified Medical Assistant (CMA) credentials.

• TMS experience a plus

• Strong organizational and communication skills.

• Ability to work in a fast-paced, patient-focused environment.

• Proficiency with medical intake systems and HIPAA-compliant record-keeping.

• Flexibility to support multiple sites and adapt to changing priorities 

Benefits

Kolmac offers competitive benefits, including:

• 401K retirement plan

• Medical, dental, vision, and flexible spending accounts

• Tuition reimbursement and student loan forgiveness

• Professional development opportunities

• Employee Assistance Program

• Flexible schedules and a fun, rewarding work environment

If you are interested in a role that combines administrative excellence with direct patient care in a supportive, mission-driven organization, Kolmac's Medical Support position offers a strong opportunity to contribute to recovery and wellness services.