Office Assistant 2 - Spanish KSA

Pay Range $26.07 - $32.06 Hourly Department Health Department Job Type Regular Represented Exemption Status United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified) September 17, 2026 The Opportunity This Work Matters! About the Position We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. Are you a customer-focused professional looking to make a meaningful impact in healthcare? As the face of our practice, our Bilingual Spanish Office Assistant 2 plays a vital role in delivering exceptional, compassionate service to our patients and community. In this key position, you will be the first point of contact-welcoming patients at check-in, scheduling appointments, managing calls, and verifying insurance and demographic details. You will also collaborate closely with our clinical team to ensure vital patient information flows seamlessly and promptly. If you thrive in a dynamic, supportive environment and are dedicated to providing top-quality customer care, we would love to have you on our team! The employee holding this position is designated as an Essential Employee under Multnomah County Personnel Rule 3-15-015, Essential Employees. This position is essential to the public health and safety, and required to report for duty regardless of County decisions to close or curtail other county operations. The anticipated work schedule will be Monday, Wednesday, Thursday, Friday: 8:00 AM - 5:00 PM, and Tuesday 10:00 AM - 7:00 PM once training is completed. During the initial 2-3 month training period, the new hire will work Monday - Friday, 8:00 AM - 5:00 PM. This position will provide services in both the Spanish and English languages. Language testing will be required. Responsibilities Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments Provide information regarding the clinic and other resources and refer to other information services Act as a liaison with treatment staff and providers; relay information about patient needs such as walk ins, prescription pick ups Follow up on client concerns if any complaints are known and take action or refer to appropriate sources. Obtain and/ or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management Collect patient co-pays and payments following established cash handling policies and procedures Receive, review, and distribute client documents, such as medical records from other clinics, faxes requesting prescriptions, requests for medical records. Assure all other document documentation is entered in Epic appropriately; document patient related issues in EPIC Troubleshoot equipment issues and reports necessary repairs as needed to supervisor Assure team reports are in order, A/R equipment is available for meetings and accurately documents meeting notes Diversity and Inclusion At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment. Qualifications TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. Minimum Qualifications/Transferable Skills Education/ training equivalent to the completion of the twelfth grade. One (1) to four (4) years of relevant office experience. Must be bilingual in the Spanish and English languages. (Language testing is required.) Must obtain a BLS/ CPR certification within 30 days of hire. Must pass a reference check. #J-18808-Ljbffr multco