Information Technology Services Supervisor

Under the general direction of the Information Technology Manager I (Support Operations) within Customer Support Services, the IT Supervisor II oversees the daily operations of Field Services-a critical delivery mechanism for all enterprise information technology solutions across the Legislative Data Center. Activities and projects within this domain carry moderate-to-high risk, where the consequence of error is high, and the impact on legislative business is significant. The incumbent consults with legislative support organizations to ensure service delivery meets operational, project, and budget requirements. Key objectives include evaluating industry trends, integrating service standards, implementing process improvements, and facilitating staff alignment. By leveraging technical and business expertise across the organization, the IT Supervisor II continuously improves service delivery, develops robust operational plans, and resolves complex technical issues. Additionally, the incumbent must be willing and able to work extended hours during critical legislative deadlines, intense business cycles, major operational disruptions, or high-priority projects. Professional business attire is required. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification.

INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #:

JC-521942

Position #(s):

430-154-1404-XXX

Working Title: Information Technology Services Supervisor Classification: INFORMATION TECHNOLOGY SUPERVISOR II $8,504.00 - $11,395.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: In Office Job Type: Permanent, Full Time Work Shift:

8:00 AM - 5:00 PM

Work Week: Monday - Friday Department Information The Office of Legislative Counsel (OLC) is a small civil service department whose mission is to provide responsive nonpartisan and confidential legal services and information technology support services to the California State Legislature and in support of the legislative process. This position is located in the heart of downtown Sacramento. The State of California provides excellent health benefits and retirement options, sick leave and vacation accrual, and paid state holidays. OLC employees are excluded from collective bargaining and, therefore, receive enhanced benefits. Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.) Employment Application (STD. 678): Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD. 678 in its entirety may result in disqualification. School Transcripts: When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 7/6/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Office of Legislative Counsel N/A Attn: Jessica Gonzalez 925 L Street, Suite 900 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Office of Legislative Counsel N/A Jessica Gonzalez 925 L Street, Suite 900 Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. School Transcripts Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Three (3) or more years of experience in customer relationship management, technology consulting, and applying IT solutions and service strategies aligned with client business needs.
• In-depth knowledge of the Legislature's business processes, including the products, services, and business value that support the legislative process.
• Proven fiscal responsibility, with the ability to adhere to OLC guidelines, regulations, and principles when committing resources for programs, projects, or operations.
• Demonstrated agility in managing shifting priorities, critical deadlines, and resource allocations while ensuring the accurate and timely completion of requests.
• Strong organizational skills to efficiently manage time and resources across multiple programs, projects, and operational assignments.
• Leadership capability to foster a high-performance work environment, collaborate with cross-functional teams, and partner effectively with fellow supervisors to meet organizational goals.
• Experience leveraging data analysis to drive business innovation and track key performance indicators for continuous service improvement.

Benefits All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR's website under State Employee Benefits and Programs . Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Jessica Gonzalez View phone number on click.appcast.io View email address on click.appcast.io Hiring Unit Contact: Brian Sliman View phone number on click.appcast.io View email address on click.appcast.io Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO/Human Resources View phone number on click.appcast.io View email address on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Your Responsibilities

• Drive Service Excellence: Support and reinforce a high-level service culture across organizational entities and staff to fully support operational and project efforts.
• Build Partnerships: Cultivate professional, collaborative relationships both internally and externally that align with the organization's core values.
• Communicate & Document: Develop clear process documentation, prepare timely customer notifications, and deliver impactful presentations to diverse audiences.
• Innovate & Adapt: Continuously learn, interpret, and apply emerging technologies and business processes to support and resolve information technology challenges.
• Optimize Workflow: Effectively prioritize, organize, and manage work assignments using strong time-management practices.
• Oversee Product Delivery: Monitor and coordinate product management practices to keep development schedules on track and take swift corrective action when issues arise.
• Monitor Industry Trends: Stay informed of evolving IT service techniques and technologies to proactively support the demands of legislative customers.

Your Expertise

• Team Leadership & Culture: Experience leading high-performing teams and cultivating a responsive, passionate customer-service culture for both internal and external stakeholders.
• Project & Service Management: Experience developing project plans, coordinating and managing tasks, reviewing product/service quality, and mitigating risks to consistently meet service level objectives.
• Resource Allocation: Proficiency in applying business and management principles to workload planning, resource allocation, and staff coordination.
• Analytical Problem Solving: Ability to identify complex technical or operational problems using a logical, methodical, and repeatable process, and develop solutions collaboratively.
• Risk & Change Management: Knowledge of risk mitigation strategies to prevent project and operational service failures.
• Personnel Administration: Knowledge of State personnel practices to effectively supervise, manage, develop, and support staff resources.
• Execution Under Pressure: Strong organizational skills, sharp attention to detail, and the ability to maintain composure and meet strict deadlines in a high-pressure environment.
• Legislative Insight: Understanding of, or the ability to quickly learn, mission-critical legislative business processes and systems.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. California Correctional Health Care Services