Customer Service Representative IV

CLIENT HIGHLIGHT The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world. LOCATION Plano, TX 75023 COMPENSATION $37 per hour SCHEDULE On-site Monday-Friday (40 hrs per week) CONTRACT TERM 12-month contract with high likelihood of extension/conversion to full time employee POSITION OVERVIEW – Customer Service Representative IV The Customer Service Representative IV will support field service repair operations by compiling and distributing scheduled and ad hoc reporting using ERP and other company data systems, while monitoring and communicating performance levels to relevant teams. This role serves as a key liaison across Sales, Contact Centers, Parts, Repair, and Product Management, helping resolve complex customer issues and escalating unresolved grievances as needed. RESPONSIBILITIES Compile and distribute reporting direct management assigned established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems. Monitor and communicate performance levels and provided operational support for assigned field service repair organizations. Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities. Approve the referral of unresolved grievances to designated departments for further investigation. Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job. REQUIRED SKILLS Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Strong ability to work independently and manage one’s time. Strong ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP. Strong analytical and problem-solving skills Ability to adapt to under change management environment. High school diploma or equivalent (Bachelor’s degree preferred). 8+ years’ experience in customer service, repair services operational support or warranty claims #J-18808-Ljbffr WCL Group