Desktop Support Technician - Entry level

Desktop Support Technician 6+ months (extension likely) $33.00 per hour W2 New York, NY We are seeking an entry level Field Services Associate to join our team of professionals with 1-3 years of experience. In this position you will: Service Tickets : Install, configure, deploy and maintain workstations, printers, mobile devices, and peripheral equipment as well as identify and resolve technical issues Troubleshoot hardware, software and network issues Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding. Customer Service : Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships. Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues. Communication: Clearly explain issues, solutions, and instructions to customers. Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes. Technical Documentation: Read and interpret technical manuals, blueprints, and schematics. Adaptability: Adjust to new technologies, tools, and varying work environments and conditions. Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities. Teamwork: Contribute effectively to team-based projects while supporting shared goals and outcomes. The Custom Group of Companies