Front Desk Coordinator

At VIO, we believe aesthetic wellness is about more than treatments - it’s about guidance, partnership, and helping people feel like their best selves. We combine advanced aesthetic services with personalized clinical care across skin, body, hormones, laser, and weight wellness. Our approach is rooted in expert provider guidance, individualized treatment planning, and long-term relationships that evolve with each guest’s goals. Role Overview We are seeking a Front Desk Coordinator to join our team in Strongsville, OH. This full-time, on-site role is the first impression of VIO and plays a critical part in creating an exceptional guest experience. The Front Desk Coordinator is responsible for ensuring smooth daily operations at the front desk, delivering warm and professional service, and supporting both guests and providers throughout the visit. Responsibilities Welcome guests and create a polished, elevated arrival experience Manage check-in and check-out processes efficiently and accurately Answer phones and respond to guest questions with professionalism and confidence Schedule, confirm, and adjust appointments as needed Process payments and maintain accurate client records Assist with intake forms, consents, and administrative tasks Coordinate communication between guests, providers, and internal team members Maintain a clean, organized, and inviting reception area Support daily spa operations while upholding VIO service standards Qualifications Strong communication and interpersonal skills Experience with scheduling software, calendars, and data entry Ability to multitask in a fast-paced environment Strong attention to detail and organizational skills Reliable, punctual, and team-oriented Prior experience in med spa, wellness, medical, luxury retail, or hospitality preferred High school diploma or equivalent required What Makes Someone Successful in This Role Naturally warm and personable Calm under pressure and adaptable Proactive problem-solver Passionate about client experience and aesthetic wellness #J-18808-Ljbffr