Client Service Manager

About the Role

Responsible for all activities for a specifically assigned large customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site staff, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationships with the Administrators. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

Your Impact

Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures. Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines. Manages efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations - Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel. Determines developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports. Client Relationship Management - Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings. Resolves complaints escalated by the customer or other end users in a timely manner. People Management and Development - Ensures effective performance management with direct reports and oversee the overall process. Ensures effective two-way communication with direct reports and within area of responsibility. Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications. Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. Administration and Reporting - Maintains targeted levels of profitability. Manages and control inventory and assets. Results Expected - Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. Strong customer service and communication skills are required. Workforce and Oracle experience a plus. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. May require up to 15% travel (valid driver's license and acceptable driving record necessary). Must be able to lift up to 50lbs We are providing the anticipated base salary range for this role: $61,800-$84,850 annually.

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.