Technical Support Specialist

The Role As a Technical Support professional at Kyndryl, this role provides structured product‑oriented support for a Kyndryl client’s embedded, real‑time, Linux, cloud‑edge, and platform software environments. The role provides Level1 and/or Level2 support, including case triage, diagnostics, issue reproduction, technical investigation, root‑cause support, workaround assistance, case documentation, and escalation support within customer‑defined support systems and communication standards. Key responsibilities include Level1 case intake, triage, diagnostic information collection, known‑solution guidance, next‑step communication, case status tracking, and issue reproduction; Level2 advanced troubleshooting, technical investigation, root‑cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers; supporting complex customer environments including lab, integration, platform, and certification‑related contexts; documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes; escalating defects, product issues, security concerns, or certification/compliance questions through approved channels; and operating within defined role boundaries without making architectural, compliance, or security posture commitments. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 0‑3 years of experience in Customer Service or Technical Support Experience with Cisco Nexus and IOS technologies Experience with F5 ASM and LTM configuration and troubleshooting Preferred Technical and Professional Experience Cisco certified Experience with network automation/scripting Compensation The compensation range for the position in the U.S. is $100,080 to $190,080 based on a full‑time schedule. Actual compensation may vary depending on your geography, job‑related skills and experience. Below are location‑specific ranges: California (San Francisco Bay Area): $120,120 to $228,000 California (All Other): $110,040 to $209,040 Colorado: $100,080 to $190,080 Massachusetts: $100,080 to $209,040 New York City: $120,120 to $228,000 Washington: $110,040 to $209,040 Washington DC: $110,040 to $209,040 Benefits Eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Employment Eligibility Applicants are required to comply with vaccination policies as applicable to client or partner locations. Medical or religious accommodations may be requested prior to the start of employment. EEO and Diversity Statement Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr Kyndryl