Clinical Case Manager II - ICM

Clinical Case Manager II - ICM

Queens, New York

Clinical Case Manager II - Intensive Case Management (ICM)

Intensive Case Management

Queens Supervised Release Program

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests.

This is a great opportunity for a dynamic, knowledgeable individual, experienced in dealing with high-needs populations such as those with mental health diagnoses, at-risk youth, and others with social, emotional, or developmental challenges, who have criminal court involvement. This position will work with participants aged 16 and older.

Reporting to the Clinical Supervisor ICM and under the direction of the Clinical Director of QSR, the Clinical Case Manager II – Intensive Case Management (ICM) is a dynamic, knowledgeable, and experienced professional with a background in social work, psychology, or behavioral health. This role is ideal for someone passionate about serving individuals with complex needs—including serious mental illness, substance use disorders, housing instability, and trauma—who are also involved in the criminal legal system.

The Clinical Case Manager II will join an innovative, multidisciplinary team that is piloting a supportive and integrated, community-based service delivery mode. This model brings together behavioral health clinicians, peer specialists, housing specialists, and client care coordinators to promote better outcomes for a historically underserved population. The team serves both youth and adult clients (ages 16 and older), providing a unique opportunity to build clinical skills across the lifespan.

This is an exciting opportunity for clinicians seeking to deepen their trauma-informed practice, gain experience in justice system navigation, and earn clinical hours toward licensure. The role offers hands-on experience with evidence-based assessments, care coordination, and advocacy in a real-world setting that values innovation, collaboration, and equity.

Innovative Practice: Be part of a cutting-edge pilot program that integrates clinical, peer, and housing supports to improve outcomes for justice-involved individuals.

Clinical Growth: Gain valuable experience in trauma-informed care, harm reduction, motivational interviewing, and systems navigation—while earning clinical hours toward LCSW licensure.

Meaningful Impact: Work with a population that is often overlooked and underserved, and help shape a model that could influence future service delivery citywide.

Supportive Environment: Join a team that values collaboration, learning, and wellness, with regular opportunities for training and professional development.

The Clinical Case Manager II ICM functions include:

• Conduct comprehensive intake and needs assessments using evidence-based tools to identify mental health, substance use, housing, and other psychosocial needs.
• Provide trauma-informed, person-centered clinical case management to a caseload of high-risk, high-needs youth and adults.
• Collaborate with a multidisciplinary team to develop and implement individualized service plans that promote stability, recovery, and court compliance.
• Support participants in navigating complex systems, including behavioral health, housing, public benefits, and legal services.
• Maintain regular contact with participants through in-person and phone check-ins; monitor progress, re-arrests, and compliance with court mandates.
• Create safety, provide supportive counseling, and encourage client growth and readiness for change.
• Prepare and present written progress reports to the court; advocate for participants' needs and strengths in legal settings.
• Coordinate with defense attorneys, service providers, and community partners to ensure continuity of care.
• Maintain accurate and timely documentation in the agency's case management system.
• Participate in ongoing training, reflective supervision, and team meetings to support professional growth and service quality.

MSW or relevant master's degree required with 2 years of related case management experience

• Knowledge of NYC Court Operations, preferred
• LMSW, LMHC, or LCAT licensure required

The successful candidate will possess a combination of the following knowledge, skills, and experiences:

• Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
• Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
• Ability to exercise sound and quick judgment
• Excellent communication and writing skills
• Excellent time management skills
• Computer literate with the ability to quickly adapt to changing technology
• Bilingual Spanish (preferred)
• Must be willing to work evening and weekend hours, if needed
• CASAC or CASCT encouraged to apply

This is a visible role with direct client-facing responsibilities engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in-person 5 days a week.

• Schedule for this role will be: Tuesday-Saturday 9AM to 5PM (Days Off: Sunday & Monday)
• To provide optimal coverage for client engagement, regularly scheduled workweeks will include weekends and night shifts.
• Flex hours will be occasionally required to perform client visits either in their homes, or at community-based locations.
• Travel within the 5 boroughs required for client engagement or meetings with community partners, as needed

*Internal applicants must be 1 year in their current roles and be currently in good standing (no disciplinary action within the last 90 days) to apply.

Location: Queens, NY

Salary: $83,854

CJA Values

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

Benefits: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan, four weeks' vacation, paid holidays, and a retirement plan with employer matching contributions. CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations

The New York City Criminal Justice Agency is an Equal Opportunity Employer

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.