Security Operations Manager

Role Description

We are seeking a Manager, Security Operations to lead and modernize our enterprise security operations function, with accountability for incident response, detection engineering, automation, operational metrics, and continuous improvement. This role owns the day‑to‑day execution and evolution of security operations using ServiceNow Security Incident Response (SIR) as the system of record and partners closely with internal teams, managed service providers, and nearshore/offshore resources.

This is a builder‑focused leadership role for someone who thrives on ownership and momentum. Aya is actively maturing its security operations capabilities—moving from reactive alert handling toward measurable, scalable, and automated SecOps outcomes. You’ll have the mandate to design modern SIR playbooks, improve signal quality, automate response, and scale operations across a blended delivery model while clearly demonstrating impact through MTTx metrics.

This position will be PST business hours.

Responsibilities

• Own the execution and continuous improvement of Aya Healthcare’s enterprise Security Operations program.
• Lead a blended security operations model combining internal analysts, nearshore/offshore resources, and managed service providers.
• Establish clear operating models, escalation paths, staffing coverage expectations, and accountability across all SecOps resources.
• Serve as the primary owner of ServiceNow Security Incident Response (SIR) workflows, data models, and operating procedures.
• Design, implement, and continuously improve SIR playbooks to automate triage, enrichment, containment, and response actions.
• Drive automation that reduces manual analyst effort and improves MTTD, MTTR, and MTTC through standardized playbook execution.
• Ensure incidents are consistently triaged, investigated, documented, and remediated using ServiceNow SIR.
• Oversee detection and response capabilities across EDR and SIEM platforms, ensuring high‑quality signal ingestion and routing into SIR.
• Operate confidently across Microsoft Azure security capabilities available through Microsoft E5 environments (e.g., Defender, Sentinel).
• Define, track, and improve MTTx metrics, using data to prioritize automation and process improvements.
• Lead post‑incident reviews and ensure lessons learned translate into improved detections, playbooks, and response procedures.
• Manage, coach, and develop security operations personnel while fostering a high‑energy, accountable team culture.
• Act as a trusted escalation point during security incidents and clearly communicate operational risk and response status to leadership.

Qualifications

• 5+ years of experience in Security Operations, Incident Response, or SOC‑related roles.
• 2+ years of direct experience managing and operating ServiceNow Security Incident Response (SIR), including workflow ownership and playbook design.
• Demonstrated experience designing or operating incident response automation and playbooks within SIR or SOAR‑like platforms.
• Hands‑on experience integrating EDR platforms (e.g., Microsoft Defender and/or CrowdStrike Falcon) with ServiceNow SIR.
• Strong experience operating and managing EDR and SIEM solutions in an enterprise environment.
• Strong hands‑on experience with Microsoft Azure security solutions, including capabilities available through Microsoft E5 subscriptions.
• Demonstrated experience managing and improving MTTx metrics (e.g., MTTD, MTTR) to drive operational change.
• Proven experience leading security operations teams, including internal staff and external service providers.
• Strong incident leadership, communication, and decision‑making skills with the ability to influence across teams.

Core Role Criteria

• Security Operations Ownership: End‑to‑end accountability for SecOps outcomes, not just alert handling or vendor oversight.
• ServiceNow SIR & Automation (Critical): Proven ability to design, implement, and improve SIR workflows and playbooks tied to measurable outcome improvements.
• EDR / SIEM Operational Depth: Strong understanding of detection quality, enrichment, routing, and response tuning.
• Metrics‑Driven Execution: Uses MTTx metrics to prioritize automation, justify investment, and demonstrate improvement.
• People & Vendor Leadership: Successfully leads blended teams (internal, MSP, offshore) while standardizing execution through playbooks.
• Builder Mindset: Lands quickly, stabilizes operations, and then modernizes through automation and process design.

Benefits

• Free premium medical, dental, life and vision insurance.
• Generous 401(k) match.
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses.
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws.
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily.

Compensation

Aya reasonably anticipates the pay scale for this position to be an annual salary of $150,000 to $180,000. The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.

Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply.