Quality Assurance Analyst Contact Center & Process Improvement
wm
Waste Management (WM) in Windsor, CT, is seeking a quality program supervisor to manage day-to-day quality initiatives within our contact center and back office teams. You will analyze data, coach staff, and deliver business solutions to improve end-to-end service quality for our client base. Role emphasizes quality KPIs, SOX compliance, and collaboration with third-party vendors, with a hybrid work setting in Windsor, CT. #J-18808-Ljbffr wm
Vacancy posted 1 day ago
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