Quality Assurance Analyst

Job Opportunity at Connecticut Department of Social Services (DSS)Join the Connecticut Department of Social Services (DSS) in Hartford, CT, and contribute to mission-critical projects that impact the lives of Connecticut residents. This role offers the opportunity to work remotely initially, with a transition to a hybrid/in-office schedule. Hartford, the capital city of Connecticut, offers a vibrant community, rich history, and a central location in the state.Position OverviewThe Connecticut Department of Social Services (DSS) is seeking experienced professionals with expertise in both manual and automation testing to support enterprise applications. These applications deliver essential services to Connecticut residents. The role involves collaborating with business stakeholders, developers, business analysts, solution architects, project managers, and technical teams to ensure that applications meet business requirements, technical specifications, State policies, and federal regulations.Preferred Industry ExperienceConnecticut DSS or other State Government agenciesHuman Services (HHS)MedicaidMedicareMedicaid EligibilityEligibility and Benefits Management SystemsIntegrated Eligibility Systems (IES)SNAPTANFChild Care ProgramsHealthcare Exchange implementationsMoney Follows the Person (MFP)Medicaid Waiver ProgramsLong-Term Services and Supports (LTSS)Public Sector modernization initiativesPolicy-driven enterprise applicationsRequired QualificationsFive (5) or more years of Quality Assurance experience testing large enterprise applicationsStrong experience with both manual and automation testingExperience working throughout the Software Development Life Cycle (SDLC)Strong understanding of Quality Assurance methodologies, testing processes, and best practicesExcellent analytical, troubleshooting, and problem-solving skillsStrong written and verbal communication skillsExperience working directly with business stakeholders and technical teamsAbility to interpret business requirements and convert them into detailed test scenarios and test casesExperience working within Agile/Scrum development environmentsExperience using Jira for defect tracking and Agile project managementTechnical QualificationsSeleniumTestNGJavaSalesforce application testingREST API TestingSOAP Web ServicesPostmanSQL for backend data validationMobile Application TestingProgressive Web Applications (PWA)JSON/XML validationGit (preferred)Continuous Integration/Continuous Deployment (CI/CD) conceptsTesting ExperienceManual TestingAutomation TestingFunctional TestingRegression TestingSmoke TestingIntegration TestingSystem Integration Testing (SIT)End-to-End TestingUser Acceptance Testing (UAT)API TestingBackend Data ValidationCross-browser TestingMobile TestingSalesforce TestingDefect Verification and RetestingKey ResponsibilitiesPerform hands-on manual and automated testing across multiple enterprise applications.Develop comprehensive test scenarios, test cases, and automated test scripts based on business and technical requirements.Review business requirements, user stories, functional specifications, technical documentation, and design documents to identify testing needs.Participate in requirements walkthroughs, sprint planning, backlog refinement, release planning, and design review sessions.Estimate testing effort and provide input into overall project planning and release schedules.Execute functional, regression, integration, system, API, and end-to-end testing activities.Develop, maintain, and execute automated test scripts using approved automation frameworks.Validate interfaces and integrations between enterprise applications and external systems.Perform backend database validation using SQL queries.Execute API and web service testing using industry-standard tools.Document test execution results and communicate testing progress to project leadership.Identify, document, prioritize, and manage software defects through resolution.Participate in defect triage meetings and validate software fixes.Ensure complete traceability between business requirements, test cases, and executed tests through the Requirements Traceability Matrix (RTM).Collaborate closely with developers, business analysts, architects, project managers, vendors, and State business stakeholders.Support production implementations by performing release validation and post-production verification.Assist in continuously improving QA standards, automation frameworks, testing processes, and quality best practices.Mentor junior testers and share knowledge of testing methodologies and automation best practices when appropriate.Preferred ExperienceConnecticut Department of Social Services (DSS)State Government modernization initiativesIntegrated Eligibility SystemsHealthcare payer systemsSalesforce implementationsHuman Services applicationsEnterprise Case Management systemsFederal compliance initiativesHealthcare eligibility systemsDesired Business KnowledgeMedicaid programs and policiesMedicare programsMoney Follows the Person (MFP)Eligibility determination processesHealthcare terminologyHuman Services operationsFederal and State compliance requirementsBenefits administration systemsPolicy-driven business rulesRegulatory compliance testingSoft SkillsExcellent verbal and written communication skillsStrong attention to detailExceptional analytical and critical thinking abilitiesAbility to work independently and within cross-functional teamsStrong organizational and time management skillsAbility to manage multiple priorities in a fast-paced environmentCommitment to delivering high-quality softwareStrong collaboration and interpersonal skillsWillingness to learn complex business processes and regulations