AVP, Technology Program Management & Vendor Governance

DescriptionAt Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.The Associate Vice President (AVP) of Technology Program Management & Vendor Governance is a strategic leadership role that anchors Bath & Body Works' enterprise technology governance capability, a recognized function within CIO organizations at leading consumer and retail enterprises. This leader establishes the discipline, accountability, and performance rigor required to maximize value from the company's largest technology partnerships, govern enterprise technology investment portfolios, and maintain the control frameworks that protect stores, digital platforms, and supply chain operations across all channels.Reporting to the Chief Information Officer (CIO), this leader serves as the executive-level governance authority for Bath & Body Works' Accenture managed services partnership, a strategic relationship representing one of the company's most significant technology investments. This role directly oversees enterprise technology portfolio governance, enterprise change and control frameworks, technology organizational change management (OCM), technology communication strategy and execution, and leads a team of three direct reports with a total organization of 16. Consistent with how technology-led enterprises structure this function, analogous to Technical Program Management at scale, the AVP ensures technology programs are not only delivered effectively, but are successfully adopted through proactive stakeholder engagement, change readiness, and appropriate communication strategies. The AVP of Technology & Vendor Governance ensures every technology investment, vendor commitment, execution and change decision is governed with precision and accountability that directly supports the Consumer First Formula.ResponsibilitiesStrategic Vendor & Partner GovernanceServe as the executive governance authority for the Accenture managed services partnership, overseeing contract performance, service delivery accountability, and value realizationEstablish and enforce enterprise-grade governance frameworks including technical SLAs, performance scorecards, and commercial accountability mechanisms that link directly to revenue protection, customer experience outcomes, and Consumer First Formula prioritiesGovern vendor delivery against contractual and technical commitments; escalate and resolve performance gaps with discipline and urgencyLead QBRs and executive governance forums delivering transparent, data-driven insight into partner performance, risk posture, and continuous improvementDrive commercial optimization across contract adherence, scope governance, rate card management, and total return on investment.Technology Portfolio & Investment GovernanceOwn enterprise technology portfolio governance, applying a technical program management discipline to ensure end-to-end system alignment, dependency management, and delivery accountability across stores, digital, supply chain, and enterprise platformsGovern the full IT investment portfolio with rigorous prioritization, financial accountability, and alignment to measurable business outcomes and Consumer First Formula prioritiesEstablish scalable governance mechanisms, Agile/product delivery standards, and portfolio prioritization processes that improve throughput, predictability, and qualityProactively identify and resolve cross-program dependencies, capacity constraints, and investment conflicts impacting delivery or peak readinessDeliver board-ready reporting on portfolio health, financial performance, risk exposure, and value realization across all initiativesEstablish and govern the enterprise AI portfolio, ensuring AI initiatives are prioritized, funded, and executed with clear alignment to business value, data integrity, model performance, and enterprise risk controlsEnterprise Change & Risk ManagementOwn enterprise IT change and risk management, maintaining control frameworks that protect store, digital, and supply chain operations from change-induced disruptionGovern portfolio change through a risk-based approach balancing speed and stability, with heightened controls during peak retail periodsPartner with engineering, infrastructure, and cybersecurity teams to reduce change-related incidents through structured pre-change rigor and post-change accountabilityDrive automation and intelligence into governance processes while maintaining auditability and regulatory complianceTechnology Organizational Change Management & CommunicationsLead the enterprise Technology Organizational Change Management (OCM) function, ensuring successful adoption and value realization of technology initiatives across stores, digital, supply chain, and corporate functions.Develop and execute change management strategies, including stakeholder engagement, change impact assessments, communication planning, training enablement, and adoption measurement.Partner with business, HR, and technology leaders to proactively manage organizational impacts associated with technology transformation and operating model changes.Own the technology communications strategy, providing clear, consistent, and timely communications regarding technology priorities, initiatives, service impacts, and business outcomes.Establish metrics to measure change readiness, stakeholder engagement, communication effectiveness, and technology adoption across the enterprise.Strategic Partnership & Executive EngagementPartner with CIO, CDTO, and business leadership to translate technical governance outcomes into business value: cost efficiency, risk reduction, delivery velocity, and growth enablement under the consumer first formula Serve as CIO advisor on technology investment, vendor performance, and execution riskPrepare and present executive and board-level reporting on technology portfolio and vendor governance performance, accountability, and strategic initiative progressChampion governance as a competitive capability, elevating BBW delivery rigor to the standard of leading omnichannel and technology-led enterprisesQualifications12+ years of progressive technology leadership with accountability for technical portfolio management, program governance, or large-scale vendor delivery in complex enterprise environmentsProven success governing large-scale managed services relationships, including SLA performance, commercial accountability, and value realizationDemonstrated ability to operate with deep technical program management rigor driving system-level alignment, managing cross-program dependencies, and leading delivery across complex, integrated platforms Demonstrated experience leading Organizational Change Management (OCM) functions supporting large-scale technology transformations and enterprise modernization initiativesProven ability to develop executive communication strategies, stakeholder engagement plans, and enterprise-wide technology communications that drive adoption, readiness, and business outcomesExperience governing AI/advanced technology portfolios, performance monitoring, and risk/compliance requirementsStrong understanding of omnichannel retail ecosystems (stores, digital, supply chain) and the role of technology in enabling business performanceExceptional executive presence with the ability to translate complex technical, financial, and operational dynamics into clear, actionable insightStrong financial acumen managing large-scale technology portfolios, budgets, and vendor contractsTrack record of establishing scalable governance mechanisms that improve delivery predictability, quality, and speedFamiliarity with enterprise governance frameworks (ITIL, COBIT) and SOX IT general controls as applied within CIO organization.EducationBachelor’s degree in Information Technology, Business, or related field (Master’s preferred)Core CompetenciesLead with Curiosity & HumilityBuild High Performing Teams for Today & TomorrowInfluence & Inspire with Vision & PurposeObserve, Engage & ConnectStrive to Achieve Operational ExcellenceDeliver Business ResultsBenefitsBath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.401k with company match and Associate Stock Purchase with discountNo-cost mental health and wellbeing support through our Employee Assistance Program (EAP)Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.Tuition reimbursement and scholarship opportunities for post-secondary education programs40% merchandise discount and gratis that encourages you to come back to your senses!Visit bbwbenefits.com for more details.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.Application window will close when all vacancy/vacancies are filled.Brand: Bath & Body WorksJob ID: 055G2Employment Type: Full-timeJob Area: Information TechnologyFunction: Computers GeneralIndustry: Retail Services General