LMS Administrator

Training Operations & Learning Systems AdministratorThe Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink's learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. While supporting the functions of the training team, this position leads learning system enhancements, evaluates and implements new LMS capabilities, manages learning related projects, and owns training data, reporting and audit responses. The role balances hand on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs.Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.A Day In The LifeIn this role, you will…Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMSProvide LMS technical knowledge and support for our learners, training team and other business linesServe as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMSCoordinate training operations including learning calendars, vendor course management, training records, and learner communicationsAnalyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomesFunction as a liaison between training, business units, LMS vendors, and external content providersLead training related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation reviewWho You AreYou possess …Advanced knowledge and hands on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforceExpertise in evaluating, recommending, and implementing learning technology solutionsStrong project management skills, with experience leading cross functional initiativesExcellent analytical skills, including ability to interpret data, identify trends, and communicate insights clearlyExperience supporting audits, compliance initiatives, and quality assurance effortsStrong written and verbal communication skills with the ability to collaborate across teamsExceptional organizational skills and the ability to manage multiple priorities simultaneouslyProficiency in Microsoft Office applications including OneNote, Word, PowerPoint, Excel, and PlannerResponsibilitiesLearning Systems & Technology Leadership:Provide LMS administrative and technical support for ServiceLink's Saba/Cornerstone LMS platform to users, the training team and other business units including regular review and maintenance of courses and user accounts, reviewing and testing all system upgradesLead the evaluation, recommendation, and implementation of a new LMS integrationServe as the primary liaison with LMS vendors, submit and manage support tickets and enhancement requests as neededEstablish and promote LMS best practices to maximize system adoption, efficiency, and return on investmentTraining Operations & Coordination:Coordinate and support training operations including management of training calendars, inboxes, learner communications, and vendor course maintenanceMaintain accurate training records and ensure data integrity across learning platforms and reporting toolsCreate and maintain internal job aids and documentation for training systems, processes, and workflowsProject Management, Reporting & AnalyticsLead training related projects while providing regular updates that are incorporated into metricsGenerate and analyze LMS usage, completion, and performance reportsIdentify, analyze, and interpret training trends and patterns through LMS metrics, surveys, and assessment dataAudit, Quality & ComplianceLead training related internal and external audit responses, serving as primary point of contact for training data, documentation and audit callsLead quality assurance processes for all training related documentation and coursesAudit existing in-house and 3rd party training resources for relevancy and effectivenessTrack and enforce training completion timelines to maintain complianceOther Responsibilities:Stay informed on emerging learning technologies, industry trends, and best practicesPerform all other duties as assigned to support the training team and objectivesWillingness and ability to travel quarterly to PA or MI for in-person training team meetingsQualificationsA Bachelor's Degree in Business, Human Resources, Education, Technology or similar and/or equivalent experience3 years of experience as an LMS administrator with 1 year of experience utilizing Saba or Cornerstone platformExperience evaluating, recommending, and implementing a new LMS platformExperience supporting training operations, reporting, audits, and project deliveryAdvanced Microsoft Office skills, including OneNote, Word, PowerPoint, Excel, and PlannerStrong analytical skills utilized in a QC, audit, or data analytics capacityExcellent interpersonal and relationship-building skillsExcellent verbal/written communication skillsExcellent research, writing, and documentation skills, including the ability to understand and clearly communicate business processes, workflows, and terminology to audiences not familiar with themAdvanced organizational and project management skills, including the ability to support multiple projects simultaneouslyExtremely meticulous with a demonstrated commitment to quality and accuracy