Customer Service Specialist

Circle Logistics

Company Description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

No Fail Service
Personalized Communication
Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Job Description

This is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm.

Key Responsibilities

Freight Operations & Execution

Support the coordination and execution of shipments from pickup through delivery
Monitor load progress and communicate updates, delays, or issues as needed
Assist in resolving service issues quickly and professionally

Systems & Process Management

Enter and update load details in internal systems (including Transport Pro)
Maintain accuracy across customer portals and tracking tools
Ensure all shipment documentation is complete and organized

Communication & Collaboration

Communicate with carriers, drivers, and internal teams to ensure smooth execution
Partner with Carrier Sales and Account Management to support customer needs
Provide timely, clear updates to all stakeholders

Carrier Sales Exposure & Development

Learn how to bid on spot freight and understand market pricing
Assist in sourcing and vetting carriers to cover loads
Gain exposure to rate negotiation and carrier relationship management
Develop knowledge of freight lanes, capacity, and market trends

Qualifications

High school diploma or equivalent required; associates degree preferred
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Excellent written and verbal communication skills
Proficiency in Google Suite and
Strong work ethic, dependability, and team-oriented mindset

Additional Information

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.

Apply

Vacancy posted 2 days ago

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