Sr. Escrow Servicing Operations Specialist

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We DoResponsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.

WHATYOU'LL DO

• Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance
• Maintain escrow interest rates, process deposits and controls
• Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors. Track activity, process documents and disbursements
• Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks. Reconcile files.
• Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements
• Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results
• Adhere to regulatory and legal requirements, including investor and state guidelines
• May assist with onboarding and training new employees

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent
• Some college preferred
• 2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)
• Strong customer service orientation
• Detail orientated
• Strong written, presentation and verbal communication skills
• Problem solving skills
• Strong organizational skills and ability to multi-task
• Strong knowledge of company operating systems
• Ability to understand and adhere to state and federal mortgage lending regulations

Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.