Intake Coordinator

Job Description

Job Description

Description

East Bay Community Action Program (EBCAP) is seeking a full time Intake Coordinator for our Health Center at 100 Bullocks Point Ave, Riverside, RI.

The Intake Coordinator serves as the first point of contact for patients accessing EBCAP Health Center services, both in-person and via telehealth. This position is responsible for comprehensive intake procedures including patient registration, screening, assessment, and coordination with the healthcare team to ensure patients receive appropriate and timely care.

What You'll Do

Welcome & Support Patients
You're the warm, organized presence that keeps the health center running. You'll greet patients in person and for telehealth appointments, manage check-in and check-out, collect co-pays, verify insurance, and ensure every form, record, and piece of documentation is accurate, complete, and filed correctly. You'll also schedule follow-up appointments and keep patient records — demographic information, test results, and clinical data — current and complete in the EHR.

Conduct Screenings & Assessments
Using standardized tools and protocols, you'll administer a broad range of clinical screenings: depression (PHQ-2/PHQ-9), anxiety (GAD-7), substance use (AUDIT), tobacco cessation, advance directives, social needs (PRAPARE), and federal GPRA measures, among others. You'll document results accurately in the electronic health record and escalate HIGH RISK findings promptly to the appropriate provider or care team member. Your attention to detail here has a direct impact on patient safety.

Educate & Connect Patients to Resources
You'll distribute pre-approved patient education materials, coordinate referrals for identified social needs, and support patients who have questions about their appointments, services, or paperwork — helping them navigate their care with confidence.

Collaborate & Grow
You'll work closely with physicians, nurses, social workers, and care coordinators as part of a multidisciplinary team. You'll uphold HIPAA standards and patient confidentiality, and stay current through ongoing training in healthcare policy, clinical best practices, and technology.
What We're Looking For

• Minimum 1 year of experience in a healthcare or customer service setting
• Hands-on experience with electronic health records (EHR) systems
• Comfort managing multiple tasks in a high-volume environment
• Working knowledge of medical terminology, HIPAA regulations, and basic health insurance processes
• Strong interpersonal communication, attention to detail, and organizational skills
• Cultural humility and the ability to connect with patients from diverse backgrounds
• Patient-centered mindset and a collaborative, positive attitude

Preferred

• Associate's degree in health administration, medical assisting, or a related field
• Bilingual in Spanish (strongly preferred)
• Prior experience in a community health or FQHC setting
• Familiarity with social determinants of health and local community resources

Benefits

For Full-Time Employees Working 30-40 hours per week, EBCAP offers:

• Comprehensive medical and dental insurance plans (BCBSRI) with heavy subsidization
• Supplemental vision insurance
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance & long-term disability
• Generous paid time off including vacation, holidays, personal days, and sick time
• Mileage reimbursement
• Tuition reimbursement
• Center-paid training/CEUs opportunities
• Employee assistance program