Community Liaison

Community Liaison

The Community Liaison at Valley of the Sun Homecare (VOSH) is responsible for developing and maintaining key referral sources that will refer to our agency on a regular basis. Key referral sources include case managers, discharge planners, directors of nursing, administrators and others who work within skilled nursing, independent living, assisted living and memory care facilities, hospitals and other entities. They will create a bridge between clients, and potential referral sources such as placement agencies, home health, hospice, etc. The Community Liaison will develop and maintain these relationships to increase opportunities for sales.

Duties include:

• Fosters the Core Values of VOSH (Committed, Compassionate, Growth-oriented, Reputable, Professional)
• Seek marketing & sales opportunities through current referral sources
• Build relationship from sales standpoint with client contacts as the opportunity presents itself
• Establish and maintain professional relationships with current referral sources
• Schedule and execute marketing events including health fairs, senior expos and other community events
• Make 35 guided in-person sales visits to referral sources a week
• Research, identify and cold call 10 accounts per week to establish new referral sources
• Conduct 2 lunch & learns a month on why we are the agency of choice for their residents/patients
• Attend 2 networking or community events a month
• Complete 3 social media posts on all company platforms
• Assist Head of Sales with marketing on key accounts
• Research, identify and host or sponsor 1 event a quarter that promotes our services
• Document in a timely manner all sales call notes in our homecare software program
• Participate in weekly 1:1 meeting with supervisor, monthly sales planning meeting, and quarterly caregiver trainings
• Submit accurate and timely sales reports on a weekly basis based on appropriate tags and relates to
• Coordinate with DOO to schedule community partners as guest speakers for quarterly caregiver trainings
• Answers phone, monitors voicemail, and text messages and emails in a timely manner
• Provide outstanding customer service at all times to all clients & family members, referral sources, VOSH staff and caregivers
• Occasionally fill in on shifts when needed
• 90% field work

Education, Experience, and Certifications

• College degree preferred
• 2 years of related Sales experience preferred in Home Care, Home Health or Hospice
• Current CPR and First Aid certification required
• Current driver's license and automobile insurance required
• Current negative TB skin test or clear chest x-ray required
• Clear Motor Vehicle Report and background check required

Job Requirements:

• Legally authorized to work in the United States
• Proficiency with Microsoft Office, Outlook, and web applications
• Excellent organizational, customer service, telephone, and interpersonal skills
• Ability to connect and interact clearly with seniors
• Ability to multi-task independently and raise up concerns in a timely manner
• Ability to follow company dress code policy
• Must have superior oral and written communication skills

Salary:

• Annual salary $45,000-$65,000 based on experience
• $15,000 expected in bonus and commission annually
• No Bonus Cap