Senior Service Advisor | Up to $105K | Tekmetric Exp Preferred - 2586

Senior Automotive Service Advisor | $70K–$105K OTE | No Weekends Location: Raleigh, NC Schedule: Monday–Friday | 7:20 AM–5:20 PM | No weekends Pay Type: Hourly + Commission Pay Schedule: Weekly Earning Potential: $70,000–$105,000 annually, on-target earnings About the Shop This established NAPA AutoCare automotive repair organization is seeking a Senior Automotive Service Advisor for its Raleigh, NC team. The position offers $70,000–$105,000 in on-target annual earnings through an hourly + commission pay structure, with weekly pay and a Monday–Friday schedule. The team emphasizes relationship-based sales, customer education, and long-term customer relationships rather than high-pressure selling. Advisors manage the complete customer experience, from vehicle intake and repair estimates through authorization, repair completion, and scheduling the next appointment. Key Responsibilities Greet customers, complete vehicle intake, and accurately document vehicle concerns and symptoms. Build repair and maintenance estimates, review technician findings and Digital Vehicle Inspections (DVIs), and clearly present recommendations. Educate customers on appropriate maintenance and repair services, follow up on estimates, and obtain repair authorizations. Manage repair orders from initial write-up through completion while providing timely updates by phone, text, and email. Coordinate workflow with technicians and management and maintain accurate repair order and parts information. Order parts, manage parts intake, and support an efficient repair process. Professionally address customer questions and normal escalations while building long-term customer relationships. Work toward performance expectations including a $700+ average repair order (ARO), $20,000+ in weekly sales, and approximately 6–7 vehicles per day, with the ability to manage up to 10 when volume requires. Qualifications Minimum 1–2 years of automotive Service Advisor experience, including at least 12 months of recent full-time aftermarket Service Advisor experience. Automotive industry background with general automotive repair and maintenance knowledge. Experience creating and presenting repair estimates, recommending maintenance and repairs, obtaining customer authorization, and managing repair orders through completion. Experience ordering parts and managing parts intake. Strong relationship-based sales, computer, and customer communication skills across phone, text, email, and face-to-face interactions. Ability to work Monday–Friday from 7:20 AM–5:20 PM and professionally manage customer concerns and escalations. At least 6 months of hands-on Service Advisor experience with Tekmetric is strongly preferred; ShopGenie and independent automotive repair shop experience are also preferred. Compensation & Benefits On-Target Annual Earnings: $70,000–$105,000 Pay Type: Hourly + Commission Commission: Tiered percentage of shop-wide gross profit Pay Schedule: Weekly On-target earnings reflect the stated compensation plan and are not guaranteed. Medical, dental, vision, and life insurance 401(k) with company match up to 4% 2 weeks of paid time off beginning after 90 days 3 weeks of paid time off after 5 years 6 paid holidays Paid maternity leave Paid uniforms Ongoing professional training ASE certification reimbursement Annual ASTA Expo opportunities $50 per week toward tool-truck purchases for employees who maintain active ASE certifications Every five years, an additional week off plus $5,000 toward a vacation Why Work Here This organization operates established NAPA AutoCare locations and supports a relationship-based approach to automotive service. Advisors work with Tekmetric, ShopGenie, Tekmetric DVI, and D-tect Auto as part of the customer communication and repair-order process. The culture includes quarterly after-work gatherings that include spouses, shop cookouts at least monthly, additional training every second Tuesday, ongoing professional development, annual industry training opportunities, and participation in the Elite coaching group. The Monday–Friday schedule provides consistent weekdays with no weekends. Additional Requirements Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law. #J-18808-Ljbffr Gilder Search Group