Customer Experience Supervisor
$16 - $24.75 per hourTapestry Inc
- # Operations SupervisorApplylocations: Wrentham, Massachusetts, USA (Wrentham Village Premium Outlets - Kate Spade)time type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: June 30, 2026 (24 days left to apply)job requisition id: JR5354Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence.**Sales & KPIs*** Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.**Client & Service Excellence*** Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.* Model kate spade service behaviors (“host of the party”—meet, greet, create conversations), setting the scene for strong relationships and needs discovery.**Leadership & People Development*** Coach team on goals and performance; support recruitment, onboarding, and ongoing development.* Support recruitment, onboarding, role modeling, and ongoing training.* Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.* Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.**Operational Excellence & Compliance*** Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).* Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.* Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.**Omni-Channel, Digital & Data*** Drive omni-channel and virtual selling initiatives, including live-stream shopping.* Promote brand-safe social media engagement and awareness of trends.* Lead customer data capture to grow loyalty and repeat purchases.**Requirements:*** Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.* 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.* Ability to communicate effectively with customers and staff and confidently navigate the sales floor.* Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.* Social media literacy and understanding of platform trends.* Comfort with omni-channel/virtual selling tools and clienteling systems.* Strong English language proficiency. *(for EU)*Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).*Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.*Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.**Our Competencies for All Employees Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. **Drive for Results**: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. **Interpersonal Savvy**: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. **Learning on the Fly**: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. **Our Competencies for All People Managers** **Strategic Agility**: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. **Developing Direct Reports and Others**: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. **Building Effective Teams**: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Kate Spade. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.**Americans with Disabilities Act (ADA)**Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io Tapestry, Inc.**Base Pay Range**$16.00-$24.75Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.
- J-18808-Ljbffr Tapestry Inc
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Experience Supervisor in Wrentham, MA vacancy
$16 - $24.75 per hour
...Kate Spade Supervisor Since its launch in 1993 with a collection of six essential handbags... ...store leadership by creating a customer-first, high-energy sales environment with... ...ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive...SuggestedMinimum wageSeasonal workFlexible hoursShift workNight shiftWeekend work$16 - $24.75 per hour
...commitment to equity, inclusion, and diversity. Supervisor Role The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with... ...ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat...SuggestedMinimum wageSeasonal workShift workNight shift- ...club managers love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet. Job Requirements Experience in the...SuggestedFull timeFlexible hours
Anytime Fitness Rh
Plainville, MA1 day ago $70k - $80k
...insurance ~ Employee discounts ~ Flexible schedule Preschool Director – Early Childhood Education Location: The Learning Experience – Franklin, MA Pay: $70,000–$80,000 per year , based on experience Schedule: Full-Time, Monday–Friday Lead an...SuggestedFull timeMonday to FridayFlexible hoursThe Learning Experience
Franklin, MA10 days ago- .... Functions as the point of contact and internal voice of the customer for key accounts while organizing internal support to meet customer... ...field and/or equivalent combination of directly related experience and education. Minimum five years of industrial sales and marketing...SuggestedFull timeLocal areaWorldwide
- ...will lead a cross-functional team and continuously develop the customer relationship to increase brand awareness and deliver... ...will lead our internal teams including Product, Marketing, Site Experience, Forecasting and Operations and will have direct selling & account...Remote work
$83k - $104k
...proactive outbound engagements based on life events, financial triggers, and other insights. Provide exceptional, high ‑touch client experiences. Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. Partner with colleagues in...Local areaFlexible hoursCitizens Bank
Franklin, MA1 day ago$17.25 - $17.75 per hour
...Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring... ...situations ~ Team player, working effectively with peers and supervisors ~ Able to train others ~1 year retail and 6 months of...Hourly payTemporary workPart timeLocal areaHome officeFlexible hoursNight shiftMarshalls
Franklin, MA4 days ago- KinderCare Learning Companies is seeking a Center Director who will lead and develop a team of educators, partner with families, and strengthen relationships with communities. You will drive quality early childhood education, ensure licensing compliance, and promote KinderCare...
KinderCare Learning Companies
Plainville, MA2 days ago - ...Ulta Beauty is hiring an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and sales staff. You will own the guest experience, service delivery, and top-line sales growth across salons, boutiques, and retail, ensuring NPS...
Ulta Beauty
Westwood, MA2 days ago $67.25k - $88k
...growth of new families and children in our centers Required Skills and Experience: At least one year of solid leadership experience with the ability to develop, engage, and inspire a team Outstanding customer service skills, strong organizational skills, and multi-task and...Hourly payLocal areaKinderCare Learning Companies
Plainville, MA5 days ago$100k
...Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products...Local areaSlice Merchant Services
Franklin, MA5 days ago$57k - $71k
...atmosphere are the best. Our Restaurant Managers lead and inspire the service and culinary teams to deliver the ultimate steakhouse experience... every guest, every time. They bring our unique culture to life with a positive attitude and a passion for exceeding the...Weekly payFlexible hoursLongHorn Steakhouse
Franklin, MA7 days ago$18 - $23.5 per hour
...Floor Supervisor - Full-Time Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative... ...promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand's minimalist and sensual point of...Full timeSeasonal workLocal areaFlexible hoursNight shiftWeekend work$100k - $130k
...be responsible for finding business opportunities and managing customer relationships in the live event entertainment lighting/video... ...candidate has 5 years of previous sales and customer service experience, specifically in lighting and video for live events (theatre,...Full timeTemporary workCasual workWork at officeLocal areaImmediate startNight shift4Wall Entertainment
Norfolk, MA5 days ago- ...Franklin is currently hiring a full time or part time Restaurant Supervisor for our Franklin, NC location. A Restaurant Supervisor should... ...and management at Pizza Hut - Franklin in order to achieve customer satisfaction, quality service, compliance with store policies...Full timePart timeCurrently hiringImmediate startShift work
Pizza Hut - Franklin
Franklin, MA4 days ago $35k - $63k
...Overview Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner. Coordinates and... ...communicates improvement opportunities or trends impacting the customer experience to management. May receive customers and vendors at assigned...Work at officeLocal area- ...sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful... ...related field or one to two years of sales or related field experience Strong communication skills and comfortable interacting with...For contractorsWork at officeImmediate start
Whitecap
Plainville, MA3 days ago - ...sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful... ...related field or one to two years of sales or related field experience Strong communication skills and comfortable interacting with...For contractorsWork at officeImmediate start
White Cap Supply Holdings, LLC
Plainville, MA23 hours ago $20.78 - $24.21 per hour
...with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues... ...to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably....Hourly payPermanent employmentFull timeLocal areaFlexible hoursShift workNight shiftGlobal Partners
Wrentham, MA3 days ago- ...Assistant Store Manager's key role is to ensure the highest level of customer engagement is met and sales results are achieved. The... ...store, including driving sales, providing an exceptional customer experience, recruiting top talent and coaching and developing the team....Full timeWork at officeShift workNight shiftWeekend work
Delta Galil
Wrentham, MA1 day ago $23 - $26.8 per hour
...the retail sales team by for example, forging connections with customers while communicating Vuori's brand values through insightful... ...how to maintain Vuori's standards in retail sales and customer experiences. Create an unforgettable customer experience Works with...Casual workShift workWeekend workDay shiftAfternoon shiftVuori, Inc.
Wrentham, MA4 days ago- ...effort to pay fairly, commensurate with an ideal candidate's experience and qualifications, or as required by any state and local wage... ...directive. Ensure the safety and security of associates and customers. ~ Physical Requirements: Standing for extended periods...Temporary workLocal areaFlexible hours
Clarks
Wrentham, MA3 days ago - ...universal part of teen and youth culture. The in-store Journeys experience features an energetic environment, friendly, passionate staff,... ...policy Provide a fun, full service experience to all customers Resolve customer issues effectively Complete bank deposits...Full timeNight shiftWeekend work
- ...service Contribute to team goals and support the agency’s mission, values, and strategic initiatives WHAT YOU BRING 2+ years of experience in Personal Lines insurance (agency experience preferred) Active Property & Casualty license Strong knowledge of Personal Lines coverages...Summer holidayWork at officeWeekend work
$130k - $225k
...water, wastewater, stormwater, and water resources. This leadership role is ideal for a technical professional with public‑sector experience who is ready to expand from project execution into client strategy, team leadership, and regional growth.We’re looking for an...Hourly payFull timeWork at officeRemote workFlexible hours$50k
...Policy by clicking here. Job Description : Summary The Customer Engagement Manager (CEM) position is responsible for the... ...degree in business, marketing, or transportation, or equivalent experience, Required ~2 years or more experience providing service to...Full timeLocal areaRyder
Norton, MA3 days ago$62k - $75k
...continuous training and coaching Identify current and future customer requirements by establishing rapport with potential and actual... ...personnel in operations of the store Requirements Minimum 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion,...Local area$62k - $75k
...continuous training and coaching Identify current and future customer requirements by establishing rapport with potential and actual... ...Requirements The ideal candidate will have at least 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion,...Local areaFlexible hours$62k - $75k
...continuous training and coaching* Identify current and future customer requirements by establishing rapport with potential and actual... ...Requirements:*** The ideal candidate will have at least 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion,...Local areaWorldwideFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Supervisor. Be the first to apply!
Related searches
- customer marketing Wrentham, MA
- customer Wrentham, MA
- customer satisfaction Wrentham, MA
- customer experience Wrentham, MA
- customer experience ambassador Wrentham, MA
- customer experience team manager
- customer experience supervisor
- guest relations manager
- guest experience specialist
- customer experience operations manager