Business Systems Analyst

Job Description

Job Description

Title: Business Systems Analyst       

Status: Full-time, Exempt  

Company: Host Terminals, LLC 

Reports To: Sr. Business Development Analyst  

Location: Avondale Global Gateway in Avondale, LA 

Avondale Global Gateway is a 254-acre former shipyard on Mile 108 of the Mississippi River, redeveloped into a multimodal logistics terminal with significant warehousing and storage capabilities. T. Parker Host acquired Avondale in 2018 from Huntington Ingalls Industries and has since reestablished its iconic prominence into a model of ingenuity. Avondale Global Gateway is a historic property with four docks and over one mile of waterfront, uniquely accommodating ships, barges, rail and trucks. This facility offers immediate access to the regional and interstate highway system and is positioned at the interchange of six Class I railroads, creating the ability for cargo to be distributed in all directions. 

Avondale Global Gateway has become integral to HOST’s continued efforts of shifting the transportation paradigm and rethinking how cargo moves – providing exceptional service and solutions to our customers. 

The Person: The successful candidate will have the following behaviors and demonstrate the competencies below. 

Core Principles : All team members must demonstrate an ability to adhere and understand the core principles of the company. This team member must be able to provide value and depth to the Core Principles of Host. 

• Our people are our greatest assets. 

• Their safety is our top priority. 

• We provide exceptional service. 

• We believe every relationship is important. 

• We are detectives, understanding all activities within our markets. 

• We know today's opportunities are tomorrow's growth. 

• We conduct all business with integrity. 

• We build on our legacy. 

Position Summary: The Business Systems Analyst will be responsible for ensuring the warehouse management system (WMS) and its integration with our enterprise resource planning (ERP) system operate efficiently and effectively. This on-site position requiring regular presence in both office and warehouse environments to troubleshoot issues, support operations, and implement system improvements where they occur. Occasional flexibility to work remotely may be available for after-hours responsibilities, depending on business and operational needs. 

The Business Systems Analyst will collaborate with internal teams and external vendors to identify opportunities for system improvements, resolve technical challenges, and support operational efficiency. 

We are seeking a hands-on, solutions-oriented problem solver who understands warehouse operations and can translate that knowledge into practical system improvements, effective training, and clear documentation. 

Essential Responsibilities and Duties: 

• Oversee the day-to-day operation and maintenance of the Warehouse Management System (WMS), including system configurations, user accounts, permissions, master data, and routine system checks. 

• Troubleshoot and resolve system errors, failed transactions, and data discrepancies, focusing on identifying root causes and implementing long-term solutions rather than temporary workarounds. 

• Monitor and maintain the integration between the WMS and Enterprise Resource Planning (ERP) system, ensuring accurate and timely data exchanges between both platforms. 

• Identify and investigate failed or delayed transactions, reconcile data discrepancies, and work with internal IT teams or third-party vendors to resolve integration issues. 

• Document business processes, system dependencies, recurring issues, and potential points of failure to support troubleshooting and operational continuity. 

• Serve as the primary point of contact for WMS-related questions, concerns, and technical issues from warehouse and administrative team members. 

• Maintain a hands-on presence in warehouse operations, working directly with team members to observe workflows, troubleshoot issues, and implement practical solutions. 

• Identify recurring system challenges, track trends, and recommend improvements to increase efficiency, accuracy, and overall system performance. 

• Develop and deliver training for new and existing team members, including onboarding materials, step-by-step instructions, and hands-on training sessions. 

• Create, maintain, and update Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and proper system usage across operations. 

• Coordinate system enhancements and development projects with internal teams and third-party vendors, establishing priorities, defining project requirements, and overseeing implementation. 

• Evaluate opportunities for system improvements and determine when configuration changes, scripting, or additional technical support may be necessary. 

• Perform system configuration adjustments and basic scripting when appropriate, escalating more complex technical issues to internal IT teams or external vendors. 

• Partner with warehouse leadership and other departments to ensure system capabilities align with operational needs and business objectives. 

• Perform other duties as assigned to support the ongoing needs of the operation. 

Education, Knowledge, Experience, Skills and Abilities Required: 

• Bachelor's degree in Information Systems, Business, Supply Chain Management, or a related field preferred. Equivalent experience will be considered. 

• Strong proficiency in Microsoft Office, particularly Excel. 

• Experience supporting WMS, ERP, or similar business systems. Infor WMS and NetSuite ERP experience preferred. 

• Basic coding or scripting knowledge, including the ability to read and troubleshoot existing scripts. 

• Strong analytical and problem-solving skills with the ability to identify root causes and develop practical solutions. 

• Effective written and verbal communication skills across operational, administrative, and technical teams. 

• Ability to develop clear procedures, training materials, and technical documentation. 

• Experience in warehousing, logistics, manufacturing, 3PL, or supply chain operations. 

• Ability to manage multiple priorities, work independently, and take ownership of projects and system issues. 

• Comfortable working in both office and warehouse environments. 

• Familiarity with system integrations, middleware, Electronic Data Interchange (EDI), and APIs — Preferred. 

• Experience working with software vendors or consultants to plan, test, and implement system improvements — Preferred. 

• Experience developing training programs, instructional materials, and Standard Operating Procedures (SOPs) — Preferred. 

Physical Requirements: 

This position requires a combination of office and field work. The employee must be able to walk facilities and job sites, climb stairs and ladders as necessary, bend, kneel, and inspect equipment and building systems. The employee may occasionally be required to lift or move up to 75 pounds and may be exposed to outdoor weather conditions, mechanical areas, noise, and active operational environments. 

The duties and responsibilities described above are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. The employee may be required to perform additional duties as assigned based on business needs.