IT Specialist, Administrative Delivery

IT Specialist, Administrative Delivery

Location: Iselin, USA

Division: Group

Job Posting Title: IT Specialist, Administrative Delivery

Time Type: Full Time

You will be a member of the Regional IT Services (RITS) Business Services Team, and as a part of RITS journey to become increasingly centralized and standardized, you will become a part of a dynamic team in implementing RITS strategies across Global IT. The primary role of this position is to provide support for the IT Equipment purchasing for Contract Logistics and A&S employees. This involves reviewing employment status and management approvals for new and upgrades to IT Equipment, as well reviewing invoices, Cost Centers and monthly billing support. Maintaining the database and invoices is also a key task for this position. Ensuring collection of the returned equipment and deciding which can be wiped clean and reused, as well as those that should be recycled, are also tasks associated with this role. Supporting our colleagues with their issues/questions and train as back-up for the WAN circuit ordering and support. Responsibilities also include reporting and follow-up on open queries and invoicing for managers. Additional accountabilities include correspondence to customers, internal and external.

Duties and Responsibilities:

• Ensure timely follow-up and support for all DSV companies IT Equipment order processing and requests.
• Maintain reporting and invoicing for managers.
• Review and answer emails in a professional and organized manner.
• Ensure you maintain confidentiality and follow associated processes to follow up appropriately and timely.
• Monitor Ticket Queue and ensure they are assigned properly.
• Maintenance and filing of all documents timely and accurately in compliance with DSV protocols.
• Attend and contribute to Team support calls as appropriate.

Educational background / Work experience:

• Knowledge of Corporate Processes and Data Management
• Overall understanding of DSV business processes and interdependencies
• University degree within Business Administration or a comparable discipline.

Skills & Competencies:

• Experience in: Administrative routines and general administration
• Working with IT Support Organizations.
• Working with Service Now.
• Skills: Excellent communication, networking, analytical and interpersonal skills.
• Highly structured
• High energy and service level.
• Flexibility to work across time zones when occasionally necessary.
• Competent understanding of Microsoft products and strong knowledge of Excel
• Organizational skills (prioritize, plan, assign and control)
• Language skills: Fluent in English (written and verbal)
• Understanding of Spanish – helpful but not required
• Computer Literacy MS Office skills SharePoint

At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $70,000 - $75,000/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.