IT Support Specialist

Unicity It Support Specialist

Unicity International is a global network marketing and direct sales company delivering health, wellness, and lifestyle products to customers and independent distributors around the world. Our IT Operations & Security team keeps the technology behind that global business secure, reliable, and scalable.

Position Summary

Unicity is looking for an entry-level IT Support Specialist to join our IT Operations & Security team at our Provo, UT office. This is a hands-on, in-office role for someone who is eager to build a career in IT — you'll be the first point of contact for hardware issues, new employee setup, and day-to-day Helpdesk requests. We're less focused on what you already know and more interested in your curiosity, reliability, and drive to learn. Unicity provides ongoing IT training as a benefit to help you grow your skills and advance within the IT organization.

What You'll Do

• Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and resolving Tier 1 tickets and escalating more complex issues to Tier 2/3 staff.

• Hardware Support: Set up, troubleshoot, and maintain laptops, monitors, peripherals, printers, and network drops for the Provo office.

• New User Setup: Prepare and configure laptops and user accounts for new hires, ensuring a smooth and professional first-day experience.

• Identity & Access (JumpCloud): Support day-to-day identity and access tasks in JumpCloud, including account provisioning, device enrollment, and MFA support.

• Google Workspace: Assist with Google Workspace administration — user accounts, shared drives, permissions, and basic end-user troubleshooting.

• Slack: Support Slack workspace administration and help end users troubleshoot day-to-day issues.

• On-Call: Participate in an occasional on-call rotation for after-hours escalations as needed.

• Documentation: Follow and contribute to SOPs and knowledge base articles so recurring issues get resolved faster.

• Compliance: Follow IT policies and procedures that support Unicity's PCI-DSS, SOC 2, and GDPR compliance obligations.

What You'll Bring — Required

• A genuine hunger to learn: no prior professional IT experience is required — we're looking for curiosity, coachability, and a strong work ethic above all else.

• Comfort with technology: basic comfort setting up and troubleshooting computer hardware (laptops, monitors, peripherals, printers).

• Strong communication skills: friendly, clear, and patient communication with end users of varying technical skill levels.

• Reliability: ability to work in-office five days per week at our Provo, UT location, including occasional light physical tasks (moving equipment, running network drops).

• Adaptability: willingness to quickly learn new platforms and tools, including JumpCloud, Google Workspace, and Slack.

Nice to Have

• Coursework or certifications such as CompTIA A+ or Network+.

• Prior exposure to JumpCloud, Google Workspace, or Slack administration.

• Prior helpdesk, retail tech support, or customer service experience.

• An interest in growing into broader systems administration, cloud (AWS), or networking (Meraki) work.

Growth & Development

Unicity provides ongoing IT training as a benefit for this role. This position is designed as a launching point into an IT career, with a clear growth path toward Tier 2/3 support and Systems Administrator responsibilities for the right candidate.

Work Environment

This is a full-time, in-office position based at Unicity's Provo, UT location, five days per week. Occasional participation in an on-call rotation for after-hours support is expected.

How to Apply

Interested candidates should submit a resume and a short note describing what draws them to a career in IT.