IT Asset Management Specialist

Position Overview Hyatt seeks an enthusiastic IT Asset Specialist to join our IT Concierge Services. In this role, you will collaborate closely with the various IT teams, supporting Hyatt’s growth and technological excellence, while fostering connections across the organization. Responsibilities Tracks, maintains, and reports accurate records of assets throughout their lifecycle to support decision‑making and compliance. Collaborates with Management, vendors, and Legal teams to support asset acquisition, maintenance, and disposal. Triage tickets to appropriate support groups, including proper escalation of Major Incidents. Reports and communicates asset performance, risks, and recommendations to leadership or clients. Manages accuracy of Stock Rooms and updates management on inventory requirements. Provides frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users to keep their workstations operational. The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications Experience Required 3+ years of progressive experience in IT service management. High proficiency with technology and data analytics tools used for asset tracking, reporting, and performance optimization. Strong communication and stakeholder management skills to clearly explain strategies, risks, and results to clients and leadership. Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) is highly desirable. Proven ability to develop and execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency. Experience developing and implementing strategic initiatives to improve customer satisfaction and operational efficiency. Experience Preferred Experience with ticketing management systems (ServiceNow preferred). Experience with Active Directory or an Identity Management System (Omada). Benefits Annual allotment of free hotel stays at Hyatt hotels globally. Flexible work schedule. Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center. A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption. Paid Time Off, Medical, Dental, Vision, 401K with company match. Compensation The salary range for this position is $60,800 - $70,000. The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. #J-18808-Ljbffr