Motor Vehicle Customer Service Representative 1 ()

Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

Working as part of the fast paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requries thorough attention to detail and problem solving reviewing and explaining driving privleges and regulations. The MVCSR1 will interact directly with the public often times explaining policies statutes and regulations.

Our Organization Mission and Culture

The Division of Motor Vehicles is committed to providing faster friendlier exceptional customer service and being more accessible than ever before. The core values that shape our culture are:

• ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting licensing and reinstating drivers titling assets and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED: We navigate the path to yes by engaging with an empathetic mindset adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE: We have a positive attitude the ability to learn and grow are self-motivated service oriented inquisitive observant and demonstrate accountability and teamwork.
• EXPERTISE: SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

There are opportunities for career advancement within DMV such as an MVCSRII where part of the job duties includes being a road examiner then there is an MVCSRIII who works as a lead alongside the management diverse job duties aids in developing communication analyitical and problem solving skills while getting the opportinity to help the great people in the State of Alaska.

This position has great benefits including a retirement plan an extensive health insurance package and ample paid time off. We offer a casual office atmosphere and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employees wellness and addition to these amazing benefits we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

The Working Environment You Can Expect

The position is located in our main office located inside the University Center on the Old Seward Anchorage 4001 Ingra St. Ste. 101 Anchorage Ak 99503. The MVCSRI will be assigned to a work station in the public service lobby. The hours are 8:30 - 5:00 Monday through Friday with an hour lunch with possible overtime opportunities. The MVCSR1 may rotate occasionaly between Eagle River and Anchorage based on business needs.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers software applications databases and automated systems to accomplish work.
• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Arithmetic: Performs computations such as addition subtraction multiplication and division correctly using whole numbers fractions decimals and percentages.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

Minimum Qualifications

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier bank teller food service wait staff or cashier and so on.
OR
Six months of office clerical employment experience providing information to clients customers or the general public on services procedures and requirements which included entering or retrieving data using computer systems.

Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview please be prepared to provide Three Professional References.

ALVIN

Requires the use of Vehicle Information Network (ALVIN) which includes passing a background investigation including fingerprinting will be conducted.

EDUCATION
If post-secondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit: Information

Kelli Vey

Motor Vehicle Office Manager 2

Required Experience:

Unclear Seniority