Front Desk Agent

Job Description

Job Description

Description:

The Maya – Front Desk Agent

Are you a people-oriented professional with a passion for hospitality and teamwork? The Maya is seeking a flexible, outgoing Front Desk Agent to cover a variety of shifts. You will be part of a supportive team that works together to create seamless, memorable guest experiences—whether you’re welcoming early arrivals, assisting late-night travelers, or ensuring smooth transitions between shifts.

Key Responsibilities

• Warmly greet and assist guests, ensuring a positive first impression.
• Manage check-in/check-out efficiently with accuracy and attention to detail.
• Provide information about hotel amenities, services, and local attractions.
• Collaborate with teammates and coordinate with other departments to deliver outstanding service.
• Promptly respond to guest inquiries, concerns, and special requests.
• Process payments, maintain accurate records, and handle cash responsibly.
• Maintain the cleanliness and organization of the front desk area.
• Answer phone calls, manage reservations, and perform light administrative duties.

Why Join Us

At The Maya, you’ll join an energetic, team-focused environment where every shift plays an important role in our success. We value collaboration, flexibility, and a shared commitment to exceptional service.

Requirements:

Qualifications

• High school diploma or equivalent required.
• Prior cash handling experience.
• Excellent communication and teamwork skills.
• Proficient computer skills; experience with Opera is preferred.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Flexible availability for AM, PM, or Mid, including weekends and holidays.
• Previous hospitality or customer service experience preferred; hotel experience a plus.

Physical Requirements

• Ability to stand for up to 8 hours.
• Occasional lifting or carrying of items up to 20–25 lbs.
• Ability to bend, reach, and move quickly between front desk and other areas as needed.