Outbound Specialty Mail - Processing Support Associate III (Coppell, TX)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.


Job Description
The Outbound Specialty Mail - Claims role is responsible for processing and fulfilling a variety of claim-related mailing requests using specialized mailing methods. This position plays a critical role in ensuring timely, accurate, and compliant distribution of claim documentation, while also maintaining up-to-date records in the claims system.

Key Responsibilities:

• Process and prepare outbound claim-related documents using specialized mailing methods, including certified mail, overnight courier services, and bulk mailings.
• Review requests for completeness and accuracy prior to processing to ensure proper handling and mailing.
• Coordinate with internal departments to clarify and fulfill mailing requirements in accordance with service level expectations.
• Accurately update the claims system with fulfillment status, mailing method, tracking numbers, and completion dates.
• Track and confirm delivery of specialty mail items, following up as necessary to ensure successful receipt.
• Manage returned or undeliverable mail according to established procedures and escalate issues when appropriate.
• Ensure all mailing processes comply with internal policies, client requirements, and applicable regulations.
• Maintain organized logs and documentation of all outgoing specialty mail activity.
• Support process improvements, contribute to documentation updates, and participate in training as needed.
• Perform other duties as assigned by management.

Preferred Qualifications:

• 1-2 years of experience in a mailroom, administrative, or claims processing environment preferred.
• Strong attention to detail and organizational skills.
• Familiarity with mailing systems and tracking tools (e.g., USPS, FedEx, UPS).
• Basic knowledge of claims processing or insurance industry is a plus.
• Proficient in data entry and comfortable using claims or document management systems.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication and teamwork skills.

Work Location:

• Due to the nature of the work, this is an in-office position. Candidates for this role must be able to commute to the office location.
• Office Location: 3300 Olympus Blvd Ste 400, Coppell, TX 75019

Notes:

• The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

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Skills
Data Entry, Data Processing, Mail Processing, Mailroom, Notary Services, Time Management

Compensation
Compensation offered for this role is 18.61 - 27.77 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.