Facilities Operations Manager

Reports To: SVP Site Operations


This role requires a hybrid onsite presence in Durham, NC

Target Base Salary: $95 - 110k plus incentives (based on experience)

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

Job Summary : As Facility Operations Manager, your mission is to drive the perfect customer experience through our diverse assortment of onsite facilities. The ideal candidate is an experienced, action-oriented leader who is passionate about leading effective teams that manage our critical onsite facilities. This role offers a thrilling opportunity to collaborate across numerous departments, diving deep into the dynamic journey of expanding the company towards operational excellence. Get ready to make a significant impact and drive success!


Key Responsibilities:

• Ensure all facilities, sites and properties are safe, clean and fully functional for our drivers.

• Resolve all facilities support/break-fix issues within the defined SLA timelines.

• Partner with vendors to resolve issues and proactively maintain functional facilities.

• Manage the completion of all open construction projects and punch list items for live sites

• Own the setup, management, and billing of utilities for new and existing properties

• Manage our business license vendor to support license applications and renewals to ensure all properties meet required compliance standards.

• Identify opportunities to streamline operational workflows and implement improvements.

• Work closely with site operations, deployment, finance, and legal teams to gather necessary information, resolve questions, and support smooth operational workflows

• Monitor and drive Deployment to Facility Operations handoffs

Key Performance Indicators (KPIs):

• Mean Time to Resolve Facility Issues

• Google Ratings

• Opex vs Budget

Required Qualifications:

• A minimum of 5 years of demonstrable experience managing mission critical facility teams

• A minimum of 5 years managing construction projects

• Completed degree program (Bachelors or Masters) preferably in facility or construction management

• Winning mindset which embodies the concept of extreme ownership.

• Detail-oriented with a passion for documentation and process creation

• You can work weekends, late hours as needed to support the mission of the team and success of IONNA.

• Excellent communicator and team player

• Proficiency in managing and holding accountable a diverse set of vendors

• Any previous exposure to start-up environments or face-paced workplaces is an advantage but not mandatory.

• Must be onsite at our Durham HQ during work hours

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.