Education & Membership Coordinator

Job Description

Job Description

Description:

Join a mission-driven team that's shaping the future of education!

The Association of Boarding Schools (TABS) is a vibrant, forward-thinking nonprofit that partners with premier boarding schools across the globe. By joining TABS, you'll be part of a collaborative, values-driven organization that fuels excellence, innovation, and connection in education. If you're passionate about making a meaningful impact, supporting school communities, and working alongside dedicated professionals, this is the opportunity for you!

ABOUT TABS

A dynamic nonprofit association, TABS supports and advances roughly 220 prep boarding schools in the United States, Canada, and around the globe. TABS partners with school leaders to drive excellence, innovation, and collaboration so that every boarding school thrives.. TABS offers best-in-class professional learning, enrollment and recruitment assistance, and actionable research and insights, creating opportunities for true connection and sharing among educators.

At TABS, we create and support an environment where all people are welcome and differences are viewed as a source of strength, innovation, and learning. TABS is deeply committed to the values of diversity, equity, and belonging and works to reflect these values in how we operate as an organization and in the work we do with and for members.

YOUR IMPACT

The Education & Membership Coordinator supports TABS’ membership programs and educational initiatives, with a strong focus on member engagement, program coordination, and data management. This role supports member relations, facilitates professional development opportunities, and provides critical administrative support. The Education & Membership Coordinator leverages Salesforce to track member engagement, monitor program usage, and generate data-driven reports to inform strategic decisions.

HOW YOU’LL SUCCEED IN THIS ROLE

Membership Coordination & Engagement

• Serve as a point of contact for member schools, responding to inquiries and providing information on membership benefits, programs, and services
• Collaborate with the TABS team to successfully execute a comprehensive member engagement plan, implementing strategies for recruiting and retaining member schools
• Support management of the TABS membership email inbox, providing timely and professional responses, and resolving technical issues related to the online membership portal
• Support the processing of new and renewing memberships, ensuring accurate data entry and timely follow-up
• Maintain and update member records in Salesforce, tracking engagement, renewal status, and key interactions
• Gather, summarize, and report on member feedback to identify opportunities for improving services and offerings
• Support membership events such as webinars, networking sessions, and conferences, ensuring seamless planning and exceptional member experience

Education Program & Event Support

• Support the development and delivery of TABS’ educational offerings, including workshops, webinars, and professional development programs
• Manage event logistics, including registration, speaker coordination, materials preparation, and participant communications
• Collect, track, and report participant feedback and outcomes to support the continuous improvement of educational programs
• Help maintain a repository of educational resources for member schools, ensuring content is current, organized, and easily accessible

Database Management

• Maintain and manage accurate records in Salesforce, including tracking member engagement, event participation, and contact information
• Track, assign, and update badges in Salesforce for key school roles and ensure appropriate badging for programs such as ResLife Comp passes
• Monitor and manage data integrity across systems, ensuring consistency and accuracy in member and program records
• Submit Salesforce consultant ticket requests on behalf of internal TABS team

Membership Renewal & Data Management

• Support the annual membership renewal process, including billing, follow-ups, and tracking of paid and pending accounts
• Collect and summarize membership campaign data, producing reports on engagement, renewals, and trends
• Generate, summarize, and report on Salesforce data to address multi-year trends, program usage, and member activity
• Collaborate with the team to track membership renewals, identify engagement trends, and uncover opportunities for growth or improvement
• Maintain data integrity and ensure consistency across all records and reports
• Perform other duties, as assigned

Requirements:

  WHAT YOU BRING TO THE ROLE

• Bachelor’s degree in Education, Psychology, Business Administration, Communications, or related field
• Experience in member or community engagement; customer success; admissions or enrollment; family or alumni outreach; or other member-facing role
• Association experience is strongly preferred, particularly experience working with members, member organizations, or professional associations
• Demonstrated competence with or ability to quickly learn technology platforms, such as Salesforce or similar CRM, including data entry and reporting
• Exceptional customer service skills with a commitment to delivering high-quality support and assistance to members and stakeholders
• Ability to work flexible/extended hours and travel as needed to accommodate organizational demands and events
• Ability to work independently and productively in a remote work environment, while coordinating and collaborating with other remote team members
• Belief in the transformational power of education and eagerness to help schools make a difference in the lives of their students
• Strong alignment with TABS’ core values and support for initiatives that benefit member schools and their students
• Dedication to fostering a diverse, equitable, and inclusive environment, both within the organization and in interactions with members

BONUS SKILLS AND EXPERIENCE:

• Experience working with schools, especially boarding schools
• Experience using PheedLoop or similar event registration and/or learning management platform
• Demonstrated ability to summarize, interpret, and report on members engagement and educational program data

At TABS, we seek individuals with a passion for supporting students and their families and who thrive in a collaborative team environment. Whether or not your skills match our needs perfectly, we value commitment to our mission, creativity, and eagerness to make an impact. At TABS, our achievements stem from a strong, united team that fosters innovation and brings fresh ideas to the forefront.

WHAT WE OFFER:

At TABS, we are committed to supporting the wellbeing and financial security of our employees. As part of our comprehensive benefits package, we offer:

• Competitive Compensation : We understand the value of your contributions and believe in rewarding employees accordingly. TABS offers competitive compensation packages to attract and retain top talent in the industry.
• Generous Time Off : We recognize the importance of work-life balance. TABS offers generous vacation and paid time off (PTO) allowances as well as a robust holiday schedule, enabling you to recharge and spend quality time with loved ones.
• Healthcare : We understand the importance of access to quality healthcare, so we contribute a portion toward employees’ healthcare premiums, ensuring you and your family have coverage when you need it most.
• Health Reimbursement Account (HRA) : To further support your healthcare needs, TABS provides an HRA, allowing you to cover eligible medical expenses with pre-tax dollars.
• 403b Retirement Savings Plan : Planning for your future is essential, which is why TABS offers a 403b retirement savings plan with a 5% employer contribution.
• Life, Disability, AD&D Coverage : Your financial security and peace of mind are important. TABS provides life insurance and disability coverage to help protect you and your loved ones in unforeseen circumstances.
• Virtual Working Environment : Enjoy the flexibility of a virtual work environment, allowing you to work from anywhere while staying connected with your team.
• Remote Work Reimbursement Allowance : We recognize the importance of having a comfortable and productive workspace when working remotely. TABS offers a remote work reimbursement allowance to support eligible home office and remote work expenses.
• Travel Opportunities : Take advantage of the opportunity for travel in support of TABS’ programming and member schools, enriching your professional experience and engagement.

WORKPLACE ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions which might include but are not limited to remaining stationary for extended periods, occasional movement within the workspace, and occasional transport of objects weighing less than 20 pounds. This position requires the ability to observe and analyze details at close range and communicate to exchange accurate information with others.

EQUAL EMPLOYMENT OPPORTUNITY

TABS is dedicated to being an equal opportunity employer, ensuring that all employment decisions are made without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.