Client Experience Partner, Strategic Growth & Partnerships

Job Description

COACHING RIGHT NOW

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Client Experience Partner, Strategic Growth & Partnerships

The Opportunity

Coaching Right Now (CRN) is growing, and we're looking for two Client Experience Partners who love meeting new people, nurturing relationships, and helping businesses solve their problems through their people.

This is not a traditional client-success role, and it is not transactional sales. It's for someone who builds trust naturally, asks great questions, and recognizes where CRN can make a meaningful difference.

You'll own account strategy and growth across a complex enterprise organization, spending time onsite with stakeholders, strengthening existing partnerships, expanding into new areas, and helping translate client needs into sustainable growth for CRN.

The right person is a go-getter and natural connector: strategic but action-oriented, genuinely curious, and energized by turning insight into action.

Location & Travel

We are hiring two Client Experience Partners:

• One position must be based in the Mountain or Pacific Time Zone and within driving distance of a major commercial airport.
  
• The second position may be based anywhere in the United States.
  

Both roles require approximately one week of travel per month (about 10–12 weeks per year) for client and internal meetings.

What You'll Do

Build & Deepen Relationships 

• Build relationships across business, HR/People, Talent, and L&D teams
  
• Proactively seek introductions and develop new connections
  
• Spend meaningful time onsite learning about stakeholders and their businesses
  
• Invest in relationships before there is an immediate need
  

Drive Account Growth

• Own and advance opportunities from early signals through discovery, proposal, and close
  
• Identify where CRN's coaching, leadership development, facilitation, and other solutions can address client needs
  
• Expand CRN's presence across new lines of business and stakeholder groups
  
• Turn insights into clear opportunities with a sponsor, value story, and next steps
  
• Stay close to account performance, pipeline, and revenue, using the numbers to understand where growth is coming from and where greater focus is needed
  
• Pursue meaningful account-growth goals, connecting client needs and relationship activity to measurable business results
  

Be a Strategic Partner

• Understand the client's evolving business, people, and leadership priorities
  
• Connect dots across organizational changes, data, relationships, and emerging needs
  
• Lead thoughtful discovery conversations and know when to bring in additional expertise
  

Tell the Impact Story

• Turn data, feedback, outcomes, and insights into compelling stories about impact
  
• Connect leadership-development solutions to the business and people outcomes that matter
  
• Create polished presentations that senior stakeholders can easily understand and champion
  

Collaborate to Make Things Happen

• Partner across CRN, drawing on the expertise of leadership, Program Management, Business Intelligence, Assessments, Finance, Coaches, and Facilitators
  
• Create alignment across different perspectives, priorities, and interests while keeping the client and business outcome in view
  
• Influence without authority and bring the right expertise together at the right time
  
• Share context, leverage others' strengths, and stay accountable for moving the work forward
  
• Hold ownership without needing to personally own every piece of the work
  

Own the Follow-Through

• Work independently and proactively in a mostly remote environment
  
• Seek out information and context rather than waiting for it
  
• Keep work moving with clear next steps and timely follow-up
  
• Close loops and communicate early when you need help
  

What We're Looking For

Must Haves

• 7+ years of experience in enterprise account growth, strategic partnerships, consulting, professional services, leadership development, or a related field
  
• Proven success expanding client relationships into new opportunities for growth
  
• Natural relationship builder who genuinely enjoys meeting new people, making connections, and expanding networks
  
• Highly collaborative, with the ability to influence without authority, bring the right people together, and hold the interests of client, business, and team needs
  
• Motivated to understand what drives account growth, from pipeline and revenue to where new opportunities are emerging
  
• Strong consultative skills, creating opportunities through curiosity, insight, and trust rather than pressure
  
• Experience working in or with a small business while supporting large, complex enterprise clients
  
• Strong executive presence and excellent written and verbal communication skills
  
• Exceptional storyteller who can translate data and insights into a compelling impact story
  
• Self-starter who thrives with autonomy and ambiguity in a mostly remote environment
  
• Strong ownership, organization, and follow-through, with a track record of keeping commitments and moving work forward
  
• Comfortable discussing business needs, value, investment, and next steps
  
• Able to travel approximately one week per month (about 10-12 weeks per year) for client and internal meetings
  
• For one of the two openings: based in Mountain or Pacific Time and within driving distance of a major commercial airport
  

Nice to Haves

• Advanced degree in Industrial/Organizational Psychology, Organizational Development, Business Administration (MBA), or a related field
  
• Leadership development, talent management, organizational development, executive coaching, or consulting experience
  
• Experience growing professional services, coaching, assessment, or leadership-development partnerships
  
• Experience supporting a large technology company
  
• Experience with assessments, 360 feedback, measurement, or people analytics
  
• Coaching certification or experience working with executive and leadership coaches
  

You'll Thrive Here If...

You're energized by getting on a plane, meeting someone new, asking great questions, spotting something others might miss, and bringing the right people together to turn an idea into action.

You're motivated not only by building strong partnerships, but by seeing those partnerships grow and understanding the business impact of the work you do.

You're entrepreneurial enough to thrive in a small company and savvy enough to navigate a large enterprise. You like figuring things out, but you also know that the best outcomes rarely happen alone.

And above all, you know that great partnerships start with genuine relationships: listening well, asking great questions, building trust, and understanding where you can make a meaningful difference.

Why You'll Love Working Here

At Coaching Right Now (CRN), we believe people do their best work when they're trusted, supported, and given room to make an impact. We're a small, collaborative team where your ideas matter, your work is visible, and you'll have the opportunity to keep growing while helping our clients do the same.

Compensation & Benefits 

• Competitive Compensation: Base salary of $90,000–$95,000 plus a commission component that rewards impact and outcomes
  
• Health & Well Being: Medical, dental, and vision benefits
  
• Flexibility & Trust: Remote, outcome based role with no physical office requirement
  
• Growth Focused Support: 1:1 professional coaching for your own development
  
• Time to Recharge: Paid time off to rest, reset, and show up fully
  
• Long Term Support: 401(k) to support your future
  
• Connection Beyond the Screen: Opportunities to connect face-to-face with clients and colleagues throughout the year
  

About Coaching Right Now

At Coaching Right Now (CRN), we help businesses solve their problems through their people. We are a coaching-first organization that partners with leaders and organizations to create meaningful, sustained change.

Grounded in our values of Curiosity, Authenticity, Kindness, and Energy (CAKE), we design and deliver coaching, leadership development, and learning experiences that create real impact for people and businesses.

Target Start Date: January 2027

Coaching Right Now is an equal opportunity employer. xhyhwjd We value diverse perspectives and experiences and encourage candidates from all backgrounds to apply.