Front Desk Receptionist

Front Desk ReceptionistAmerica's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They're the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.How would you like Sundays off? Yes, every Sunday we're closed!Job DescriptionWhat would you do? – The SpecificsEnsures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.Processes and understands managed care plans while obtaining document information from the insurance company as needed.Provides customers basic and accurate information.Schedules and confirms appointments, follow-up visits and classes.Files all patient records daily and pulls patient files for the next day's appointments.Checks order status and notifies customers when orders are in or of any delays.Keeps reception area tidy and presentable with all necessary materials.Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.Participates in regularly scheduled mandatory communication meetings.QualificationsAre you the right fit? – The Suitable TalentExperience as a Receptionist, Front Office Representative or similar role preferred but not required.0-2 years related experience or training preferred.Experience handling multiple phone lines preferred.Strong customer service skills requiredStrong organizational skills requiredEducation: High School Diploma or equivalent.Additional InformationAt National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future. Our Benefits Include:Health & Dental Insurance401k Retirement SavingsFlex Spending AccountGenerous Paid Time Off & Company HolidaysParental LeaveEmployee Eyewear DiscountOvertime pay when applicableFocus on Professional Growth and Career Fulfillment:Training programs availableAccess to educational coursesEmphasis on internal promotions and career advancementAt National Vision, you'll enjoy more than just a job – you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics. National Vision