Practice Manager NC - Charlotte

Overview Sono Bello is America's top cosmetic surgery specialist, with 185+ board‑certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. We lead the industry in providing cutting‑edge, personalized body transformations. The Practice Manager (PM) role manages the day‑to‑day operations of an accredited cosmetic surgery center, delivering an outstanding patient experience, driving overall performance, and fostering teamwork across sales, operations, and medical functions. Responsibilities Oversee all operations at the center level following our values, policies, and procedures. Recruit, onboard, coach, and develop a high‑performing center team. Own the patient journey, including communication and engagement, appointment scheduling, registration, patient flow, and discharge procedures. Manage daily center operations, including staff scheduling, labor management, procurement and supply management, cash reconciliation, and operational compliance. Maintain legal and accreditation compliance concerning federal, state, and local regulations across patient safety and quality of care policies and procedures. Experience and Skillset Requirements Five years of successful experience managing mid‑ to large‑size operations or multi‑unit operations such as retail or service industries. Passion for both the customer/patient and employee experience. Excellent people skills, professional demeanor, and ability to engage a diverse patient/customer base across a wide range of scenarios. Bachelor's degree or equivalent education/experience. Previous experience leading operations in environments with measured customer/patient outcomes and sales/financial goals and KPIs. Proficient with technology and computer applications, including Microsoft Office. Previous experience in a medical, aesthetic, or dental multi‑unit practice is preferred but not required. Compensation Base salary of $90,000 – $100,000 USD plus a bonus of $40,000 USD based on KPI and goal achievement. Compensation may vary by location and is subject to qualifications, experience, and business needs. Full‑time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package Medical, Dental, Vision, and Life Insurance 401(k) with employer matching Employee Assistance Program (EAP) PTO and Paid Holidays Equal Employment Opportunity As set forth in Sono Bello’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr Sono Bello