Technical Support Specialist

Overview As a Technical Associate, you will support the management and continuous improvement of HarbourVest’s global endpoint environment across Windows and macOS devices. This role functions as the primary technical support and operational owner for endpoint management services, ensuring devices are reliable, secure, compliant, and easy for employees to use. Hybrid Work Arrangement This position is a hybrid role. Employees receive 18 remote workdays per quarter to use at their discretion, subject to manager approval. For example, you may work in the office 4 days per week, take one remote day weekly (typically 13 weeks per quarter), and use the remaining 5 remote days as needed. Responsibilities Help manage and improve the organization's endpoint environment, including Windows and macOS device provisioning, configuration, upkeep throughout the device lifespan, and platform policies. Support application packaging, rollout of software, operating system maintenance, and patch management to maintain a protected and reliable user experience. Monitor and improve endpoint health, compliance, and security through proactive management, policy enforcement, and remediation efforts. Leverage endpoint management platforms such as Intune and Autopilot to automate device deployment, configuration, and ongoing administration at scale. Investigate and resolve sophisticated endpoint issues, perform root‑cause analysis, and implement long‑term solutions that decrease frequent support incidents. Develop automation, documentation, and operational standards while collaborating with Service Desk, Infrastructure, and Security teams to continuously improve endpoint services. Qualifications 3–5 years of experience in endpoint management, desktop engineering, IT operations, technical support engineering, or a related technology role. Experience supporting endpoint management, application packaging, software deployment, operating system management, and patching in an enterprise environment. Familiarity with modern enterprise endpoint management and deployment tools such as Microsoft Intune, Autopilot, Patch My PC, SCCM, Jamf, or similar platforms. Ability to use PowerShell or scripting to streamline endpoint management, deployments, device compliance, minimize manual tasks, and generate reports. Understanding of endpoint health, performance, compliance, and security concepts, with a focus on improving reliability and reducing recurring issues. Strong collaboration and communication skills with the ability to partner effectively across Information Technology teams and business partners. Strong troubleshooting and root‑cause analysis skills capable of resolving complex endpoint, operating system, and application deployment issues. No degree required, but equivalent experience preferred. Certifications (preferred): Microsoft Endpoint Administrator, ITIL Foundation, CompTIA A+, MD‑102, Network+ and other relevant certifications. Compensation & Benefits Base Salary Range: $110,000.00 – $120,000.00 (USD). This base salary range is one component of total compensation and is provided in accordance with local requirements. This role is eligible for a discretionary annual bonus, which is determined based on individual and overall firm performance. In addition to salary and bonus, total compensation may include eligibility for long‑term reward programs and a comprehensive total rewards package that may include retirement benefits, health insurance, paid time off, and wellness programs. Note: The posted salary ranges do not apply outside the U.S. and should not be converted to other currencies as a proxy for compensation in other countries. Equal Opportunity Employer HarbourVest is an equal opportunity employer. #J-18808-Ljbffr