Admissions Assistant Director

Job Description

Job Description

The Admissions Assistant Director (AAD) is responsible for meeting individual enrollment goals and supporting campus enrollment performance. The role works in close partnership with the Associate Director of Admissions and Director of Admissions to drive new student and re-entry enrollment by improving execution, quality, compliance, and consistency across admissions operations.

This individual leads by example through strong personal enrollment production and serves as a coaching resource for the admissions team. This role conducts call and interview quality observations, reviews performance metrics, provides systems support, and delivers ongoing coaching and training to address performance gaps and strengthen execution. The AAD identifies opportunities for improvement at the individual and team level and collaborates with campus leadership to execute improvement plans through coaching and skill development.

Performance in this role is evaluated based on 70% as an individual contributor and 30% leadership/coaching.

Qualifications/Education:

An associate's degree from an accredited institution is required.

Minimum of 2 years of experience in post-secondary admissions operations, enrollment management, CRM/SIS platforms, and performance reporting.

Demonstrated success as a high-performing individual contributor meeting or exceeding enrollment goals

1 year of experience supporting admissions performance through coaching, quality oversight, systems support, or reporting

Ability to translate data into clear, actionable recommendations and interpreting BI tools data/ dashboards

Ability to manage multiple priorities in a fast-paced, results-driven environment

Solid understanding of admissions systems, workflows, performance metrics, and compliance requirements

Availability to work extended hours and weekends.

Essential Duties and Responsibilities:

Achieve assigned individual/programmatic new student and re-entry enrollment goals aligned to campus and regional benchmarks.

Maintain performance across key admissions KPIs, including call volume, appointment volume, show rate, interview-to-enrollment conversion, and compliance.

Conduct admissions interviews, follow-up, and enrollment activities in accordance with admissions standards.

Conduct documented call and interview quality observations in accordance with established quality standards.

Deliver ongoing, targeted coaching based on observation findings and performance data.

Identify individual and team-level performance gaps and support execution of improvement plans through coaching and skill reinforcement.

Participate in performance conversations as a coaching and support resource when requested by campus leadership.

Provide systems guidance and troubleshooting support to admissions team members to ensure effective and compliant use of admissions tools.

Partner with the Associate Director and Director of Admissions to translate data insights into actionable coaching strategies.

Identify and escalate operational, systems, or compliance risks impacting enrollment performance.

Lead or co-facilitate admissions training sessions, skill refreshers, and onboarding support.

Support rollout of new initiatives, scripts, systems updates, and process changes. 

Serve as a subject-matter resource for admissions practices and expectations.

Support department leadership providing managerial coverage as needed.

Benefits:

• Medical Coverage -Including additional options HSA, and FSAs - Dependent, and Health Care
• Dental/Vision Insurance Coverage
• 12 Paid Holidays / Paid Time Off / Paid Volunteer Day 
• 401[k] with 50% Employer Matching
• Short-Term Disability Life Insurance
• Supplemental Life Insurance Options 
• Growth Opportunities / Education Assistance and Professional Development Benefits

No Cost Benefits:

• Group Life Insurance 
• Long Term Disability
• Talent Referral Program 
• TicketsatWork - Discount Entertainment Program
• Enjoy a paid day off on your birthday (available to full-time employees after two years)

Why Join Northbridge University?

At Northbridge University, you become part of a community devoted to academic excellence, innovation, and human development. Every employee, from faculty to administrative staff, plays a key role in advancing the growth of our students while enhancing their own professional journey. We foster a culture of teamwork, respect, and ongoing learning, where innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education.

At Northbridge University, you’re not just building a career—you’re creating a meaningful purpose.