Customer Account Representative

Customer Account Representative

Double H is seeking a Customer Account Representative to support our customers in a fast-paced manufacturing environment. This role serves as the primary point of contact for assigned customer accounts and plays a key role in order processing and customer communication.

Key Responsibilities

• Serve as the main contact for customer inquiries related to pricing, availability, orders, shipping, and invoicing
• Enter and update orders accurately in the ERP system
• Coordinate with internal teams to ensure timely and accurate fulfillment
• Provide inventory reports, manage special labeling, item changes, and sample requests
• Schedule pickup appointments and verify order completeness prior to shipment
• Generate daily invoices and assist with accounts receivable by reviewing past-due accounts
• Track short or late orders for on-time delivery metrics
• Handle customer complaints, returns, replacements, and credit memos
• Maintain detailed customer account notes
• Answer and route incoming phone calls
• Perform other duties as assigned

Qualifications

• Strong written and verbal communication skills
• High attention to detail with accurate data entry skills
• Proficiency in Microsoft Office; ERP system experience preferred
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• High School Diploma or GED required; college coursework preferred
• Preferred: 12 years of customer account experience in a manufacturing environment

Monday Friday: 8:30am 5:00pm

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