Senior ServiceNow Administrator

Senior ServiceNow Administrator We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration. The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control. ServiceNow Administration certification preferred List of tasks to be performed: General admin/operations support functions: • Incident Management • Problem Management • Change Management • Service Catalog • Service Level Management • Asset Management • Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations • Confirm that the configurations conform to USPS Standards • Perform application support activities as specified • Provide new development requirements as needed • Document and verify the work being done meets Standards • Unit Test the systems and provide SIT/CAT plans/assistance • Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system. • Perform application and end user support as required; perform SME ServiceNow customer support • Monitor IT ServiceNow emails and Incident tickets requesting technical assistance • Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB • Implement assigned Change Requests • Perform monthly ServiceNow audit activities as defined • Change Management operations support for ServiceNow • Administrative and operations support for ServiceNow suite of services Planning and design of new applications and configurations implemented, including: • Design and implementation of Organization group roles pertaining to each defined Organization • Design and Implementation of Change Coordinator groups (if needed) • Performance evaluation and monitoring • New application integration • Change Management oversight • ServiceNow education/training • Risk Management oversight • Operations, maintenance, and management of ServiceNow platform • System interfaces, eBonding & internal services (i.e., eAccess) • ServiceNow Performance monitoring • ServiceNow foundation data updates • Monthly ServiceNow SOX audits • CAT/Functionality tests prior to production implementations • New application integration o A minimum of eight (8) to twelve (12) years' relevant experience. o A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required. o Typically performs all functional duties independently. o Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.