Automotive Service Advisor

Service Advisor / Service Writer
Reliable Toyota of Springfield

Reliable Toyota of Springfield is expanding our high-performing team and seeking motivated customer-focused Service Advisors/Service Writers who thrive in a fast-paced high-energy environment.

If you are outgoing dependable highly organized and career-driven this is an opportunity to build a long-term rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance.

Success in this role comes from balancing efficiency with empathy delivering timely results while making every customer feel heard respected and valued

Position Overview

As a Service Advisor you are the primary point of contact between our service department and our valued customers. This is a dynamic multitasking role that requires exceptional organization professional communication and the ability to manage multiple clients simultaneously all while delivering a top-tier customer experience.

You will:

• Greet customers promptly and professionally during check-in
• Conduct detailed reviews of scheduled maintenance and repair needs
• Analyze diagnostic reports and recommend additional services when appropriate
• Communicate repair timelines pricing and service updates clearly and professionally
• Manage multiple open repair orders at once ensuring no customer is left without follow-up
• Coordinate with technicians and parts departments to ensure efficiency and accuracy
• Provide frequent proactive updates to customers via phone text and email
• Maintain detailed documentation and accuracy in all transactions

Essential Qualifications

This role requires the ability to juggle competing priorities pivot quickly when situations change and maintain a calm professional demeanor under pressure.

• Prior automotive service writing experience is a plus but not required we provide comprehensive training
• Strong multitasking and organizational skills
• Proven ability to communicate professionally and confidently
• Sales experience with the ability to ethically recommend services
• Ability to receive direction from multiple team members and prioritize effectively
• Familiarity with CDK and X-Time software is preferred
• Working knowledge of automotive systems and repair processes
• Exceptional attention to detail and commitment to accuracy
• Ability to thrive in a high-paced team-oriented environment
• Strong time management skills
• Proficiency with written and digital technical reference materials
• Commitment to following processes for quality and safety

Benefits Package

• Health dental and vision insurance (available 60 days after hire)
• Paid vacation
• 401(k) retirement plan with company match
• Competitive compensation structure with growth opportunity
• Ongoing training and professional development

All applicants must successfully complete pre-employment background screening motor vehicle record review (MVR) and drug testing.

If you are highly organized customer-driven and ready to grow within a professional automotive environment we invite you to apply today and join the Reliable Toyota of Springfield team.

Build your future with us.

Required Experience:

Unclear Seniority