IT Support Technician

Salary: $100,000 - 140,000 per year Requirements:

• High School Diploma with a minimum of 8 years of relevant experience, OR an Associates degree with at least 6 years of experience, OR a Bachelors degree with 4 years of experience
• Certification in Component Mission Administration (CMA)
• Proficiency in Windows Active Directory
• Capability to troubleshoot technical issues and address queries through various channels including phone, in-person, ticketing systems, or instant messaging related to hardware, software, network, access, or telecommunications
• Proven technical and problem-solving skills to tackle critical IT challenges
• Experience supporting Windows and business applications within an enterprise framework
• Knowledge of desktop programs, configuration, and debugging strategies
• Familiarity with virus scanning, standalone desktop and laptop services, alongside troubleshooting capabilities for servers, printers, and peripheral devices

• Employ ITIL-based protocols to optimize the receipt, assessment, classification, resolution, and action for incoming incidents, requests, and demands for Mission Partner and Restricted Handling/PRIVY Administration
• Manage incoming requests for access administration, virus scanning, standalone desktops, laptops, computing services, servers, printers, and peripheral services
• Facilitate data transfer services and provide administrative access to applications and databases, including support for tools requiring sensitive data management
• Monitor and update tracking systems used for trouble reporting and access management
• Analyze, troubleshoot, design, and implement solutions without necessitating escalation to Tier 3 support
• Conduct basic user training for standard applications and office software, as well as custom tools based on the offices needs
• Perform remote desktop triage and system repairs utilizing remote access tools
• Work closely with network services, software engineering, and/or application development teams to restore services and identify issues
• Adhere to a scheduled shift from 7:00 AM to 3:30 PM with rotating coverage from 8:00 AM to 4:30 PM; on-call support may be required

• Active Directory
• Hardware
• Support
• ITIL
• Network
• Windows
• ITSM
• Security
• ServiceNow

More:

At MANTECH, we are looking for a motivated and customer-focused Dedicated IT Support Technician to join our committed support team in McLean, VA. In this role, you will be instrumental in maintaining mission-critical IT operations and assisting users in overcoming a variety of technical obstacles. We offer a collaborative environment where you can ensure consistent IT service delivery while responding to the evolving operational needs of our team. Our personnel benefit from a supportive work culture and are integral to our success.

last updated 33 week of 2026