Technical and Management Support Analyst I

Job Description

Job Description

Position Title: Technical Support Analyst ISalary Range: $100,000-110,000Work Type: Onsite / Telework Clearance: Secret RequiredZip Code 20301 Overview Angayut is seeking a dynamic Technical Support Analyst to join our team supporting one of our US Army customers. The ideal candidate will possess a strong background Information Technology and customer service. Secret Clearance is requiredResponsibilities:Assist the Information Management Officer for all Information Management and IT issues.Assist in issuing user Local Area Network (LAN) and wireless accounts, monitoring internet use, and ensuring proper IT security measures are followed within the Agency.Act as a liaison between the Agency and the OSD Joint Service Provider (JSP) for security, software, and equipment upgrades and turn-in, and requests for repair.Help conduct reviews ensuring that agency documents and internal policies and procedures are updated and correct and aid in software and hardware training.Assist the IMO with routine IT and information managementincluding user account tracking, onboarding/offboarding coordination, and access requests; maintain Assist with maintaining property accountability recordsTrack and reconcile assigned property, including conducting periodic inventories and updating records to reflect gains, losses, or transfersProvide audio visual support services for the setup of Video Teleconferencing (VTC) for agency personnel and provide A/V support for conferences and meetingsQualifications:Bachelor 's degree or relevant work experience5 Years+ providing Information Technology Services to Federal Government CustomersAbility to manage multiple projects and meet tight deadlines.Experience with Microsoft Office SuiteSecret ClearancePreferred Qualifications:Strong Customer Services SkillsUnderstanding of Armed servicesAbout Angayut, a Far West Federal CompanyAngayut delivers mission-focused solutions supporting defense and federal customers worldwide. As part of Far West Federal, we are committed to operational excellence, accountability, and long-term customer partnerships. Our teams are built on collaboration, professionalism, and trust. We value individuals who take ownership of their work, contribute to team success, and are motivated by supporting critical national security missions.BenefitsCompetitive CompensationComprehensive Benefits Package401(k)Paid Time OffProfessional Development & Education AssistancePerformance -Based IncentivesCareer Growth Opportunities