IT Desktop Support
Indotronix International Corporation
IT Desktop Support | Corning, New York, United States
- Title: IT Desktop Support
- Location: Corning, NY | Onsite
- Pay Rate: $22/Hr on W2
- Type & Duration: 05 plus months contract possibility of extension based on demand.
- The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA).
- The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites.
- Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Office365, etc.)
- Troubleshooting Cisco VPN connectivity
- Familiarity supporting Citrix connectivity
- Remote connection/utilization
- Asset management skills
- Edge, Google Chrome, various browser(s) support
- Installation/configuration of various Adobe products
- Installation/configuration of Check Point endpoint client software
- Printer/driver troubleshooting & installation
- ServiceNow utilization
- Deployment/configuration of standard IP telephony
- Hardware ordering/deployment
- Documentation (records) management
- Knowledge base utilization
- Project interaction
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Multi-team interaction and/or technical roundtable participation
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions outside of standard operational work
- 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience**
- Excellent problem-solving and communication skills
- Proven experience in Windows OS deployment, especially Windows 11
- Basic knowledge of Command Prompt and PowerShell
- Willingness to learn & grow
- Associate's degree (preferred), HS Diploma or GED Minimum Required
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
Vacancy posted 4 days ago
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