Scheduling Coordinator

Job Title Scheduling Coordinator Department Ambulatory Services | Obstetrics and Gynecology Clinic at McCampbell Job Description The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include scheduling and customer service. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. The Scheduling Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre‑registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up‑to‑date information regarding products, services and general procedures, scheduling return appointments and/or other appointments as assigned, and ensuring accurate appointment, demographic, and insurance information is gathered to support clinical and financial needs. The Coordinator also provides support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction, solves routine and complex customer problems, and directs customers to appropriate resources. Communication with clinical staff, medical secretaries and product/service line staff is conducted regularly to meet customer and department staff needs. The Coordinator creates a positive first impression and uses a variety of software packages which include Electronic Medical Records, scheduling and registration systems, ABN, eligibility, document management software, and others. Responsibilities Schedule return appointments and/or other appointments as assigned. Ensure accurate appointment, demographic, and insurance information is gathered to support clinical and financial needs. Provide support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction. Resolve routine and complex customer problems and direct customers as necessary. Communicate regularly with clinical staff, medical secretaries, and product/service line staff to meet customer and department staff needs. Create a positive first impression at all times. Use a variety of software packages including Electronic Medical Records, scheduling and registration systems, ABN, eligibility, document management software, etc. Qualifications High School diploma or GED. 0–2 years of relevant experience is preferred, but none required. Position Details Location: McCampbell Hall (0303). Position type: Regular. Scheduled hours: 40. Shift: First Shift. Final candidates are subject to successful completion of a background check; a drug screen or physical may be required during the post‑offer process. Benefits Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. Paid time off, including sick and vacation time and 11 holidays. State retirement plan or an alternative retirement plan with generous employer contributions. Equal Opportunity Employer The university is an equal opportunity employer, including veterans and disability. #J-18808-Ljbffr The Ohio State University