E-Development Specialist - Senior Knowledge Management Specialist

Department Summary

The Epic Transformation department focuses on the creation and delivery of education to the 100,000 staff members at Northwell Health. Within this department, the Digital Learning team serves as the gold-standard content creators, modernizing the delivery of Epic education for onboarding, ongoing learning, and optimization. Their sole focus is on creating high-end digital experiences for learners across the organization and driving continued innovation in adult learning.

Highly preferred skills:

1) Mastery of modern authoring tools including but not limited to:

• Articulate 360 power-user (Storyline + Rise)

• Adobe Creative Suite fluency

• Adobe Captivate fluency

• Camtasia

• AI proficiency

2) High-End Interaction & Experience Design

3) Extensive experience in Video, Audio, and Media Production

4) Learning Science + Instructional Strategy

5) Accessibility, Compliance, and Inclusive Design

6) LMS / Standards / Publishing & Deployment Know-How

7) Data, Evaluation, and Iteration Mindset

8) Content Governance + Enterprise-Ready Development Habits

9) Epic education experience

10) Epic certification preferred but not required

1) Mastery of modern authoring tools including but not limited to:

• Articulate 360 power-user (Storyline + Rise)

• Complex triggers, variables, states, layers, conditional logic

• Custom navigation, accessibility-friendly interactions, reusable templates

• Performance optimization and troubleshooting “weird” Storyline behavior

• Adobe Creative Suite fluency

• Photoshop (asset creation, cleanup, compositing, export optimization)

• Illustrator (vector icons, brand-safe graphics, scalable UI elements)

• After Effects / Premiere (motion graphics, editing, lower thirds, captions)

• Audition (audio cleanup, compression, noise removal, mastering)

• Adobe Captivate fluency

• Camtasia expert

• Fast workflow for screen recordings, callouts, zoom/pan, cursor effects

• Producing consistent, high-quality tutorials with clean audio and captions

• Comfort with multiple tools

• Quickly learning new platforms and choosing the right tool for the job

2) High-End Interaction & Experience Design

• Builds engaging interactivity

• Scenario-based learning, branching, role-based pathways, decision trees

• Feedback that teaches (not just “Correct/Incorrect”)

• Smooth transitions, subtle animation, purposeful motion design

• Strong grasp of visual hierarchy + UI design for learning

• Clean layouts, consistent spacing, readable typography, effective contrast

• Designing for speed + clarity and adheres to Northwell branding while making our team stand out as the trusted source

• Design templates and systems - Component libraries, reusable slides, scalable interaction patterns

• Uses AI responsibly to speed up production

• Drafting scripts, generating variations, summarizing SMEs, building outlines

• Can build workflows using automation tools

• Asset naming conventions, batch exports, reusable production pipelines

• Understands where AI helps vs where it harms quality

• Maintains accuracy, tone, brand, and safety (especially in healthcare)

• Comfortable with basic HTML/CSS/JS concepts

• Enough to enhance interactions, troubleshoot, and collaborate with dev teams

• Understands responsive design and device differences

• Familiar with content embedding, iframes, media optimization, compression

3) Video, Audio, and Media Production That Looks “Pro”

• Script-to-screen capability

• Strong voiceover production skills

• Mic technique, noise reduction, EQ/compression, leveling, pacing

• Skilled at creating software simulations that feel real and teach performance

• Guided practice, try-it modes, assessments, and error handling

• Learner-friendly hints and “recovery paths” when they click the wrong thing

• Understands workflow-based training

• Focused on real tasks, not just features

• Handles complex systems and device training

4) Learning Science + Instructional Strategy

• Strong foundation in adult learning principles

• Cognitive load management, chunking, retrieval practice, spaced reinforcement

• Designs learning that drives behavior change + job performance

• Clear objectives, realistic practice, measurable outcomes

• Knows how to choose the right format

• Video vs simulation vs blended

5) Accessibility, Compliance, and Inclusive Design

• Confident withaccessibility practices

• Keyboard navigation, focus order, readable contrast, alt text, transcripts

• Accessible interactions (not “click the tiny hotspot somewhere”)

• Captions and transcripts as standard workflow

• Designs for neurodiversity and cognitive accessibility

• Clear language, predictable layouts, reduced clutter, optional supports

6) LMS / Standards / Publishing & Deployment Know-How

• Strong understanding of SCORM / AICC / xAPI and what they actually impact

• Able to troubleshoot LMS issues

• Completion rules, tracking quirks, quiz reporting, file size/performance

• Comfortable packaging content for different environments and delivery channels

• Versioning, change logs, update workflows, release management

7) Data, Evaluation, and Iteration Mindset

• Uses metrics and feedback to improve future learning

• Completion trends, quiz data, common failure points, learner comments

• Can run lightweight evaluations

• Knowledge checks + performance validation + confidence measures

• Designs with continuous improvement in mind

• Builds content that’s easy to update and maintain

8) Content Governance + Enterprise-Ready Development Habits

• Strong documentation and organization

• Source files, version control habits, clean folder structures, naming standards

• Understands reuse and modular design

• Build once, deploy many (and update without chaos)

• Works well with principal trainers, external SMEs and stakeholders

• Handles ambiguity, asks sharp questions, manages feedback cycles

• Quality assurance mindset

• Testing checklists, accessibility checks, cross-browser/device checks

Job Description

Ensure efficient organizational performance through gathering, sharing, and storing information. Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge. Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Produce reports and business intelligence for improving processes, products, or services. Provide education and training to end users on front end knowledge management system and reports. Provide content updates on knowledge management portals or sites. Communicate change management strategies and enforce policy adherence. Oversee content strategy, content schedules and business requirements gathering. Internally advocate for and market knowledge tools and obtain buy-in and increased usage. Interview and understand user needs, problems and concerns and create strategies to build content.

Job Responsibility

• Work assignments involve moderately
complex to complex issues where the
analysis of situations or data requires
in-depth evaluation of variable factors
• With limited guidance, responsiblefor
moderately complex to complex
assignments/projects
• Regularly exercises independent
judgment on matters of significance
including selecting methods, techniques
for obtaining results, and making
recommendations
• Begins to influence department’s
strategy
• Often operates in ambiguous situations
• Makes decisions on moderately
complex to complex issues regarding
technical approach and completion of
own tasks/responsibilities of substantial
complexity
• Identifies areas for possible
improvements and addresses problems
within scope ofresponsibility
• Regularly makes recommendations on
new processes, tools, and services that
can impact multiple projects and other
functions
Work is performed without direction.
Exercises considerable latitude in determining
objectives and approaches toassignments
• Normally receives minimal instruction ondayto-day work, general instruction on new
assignments. Often determines
methods/approach to work/projects and
establishes own work priorities andtimelines
• Work is evaluated upon completion toensure
thatresults and objectives have been met
• May provide technical guidance anddirection
to support team members, contractors,
and/orvendors
• Majority of contactis within own function or
department, may collaborate withpeer-level
professionals outside of own function,
department, orsystem
• May model/mentor and teach teammembers
within own function orfamily
• May serve as project/technical lead for
ongoing process orshort-termproject within
function orfamily
May have some functionalsupervision
duties and tasks (e.g., project
management)
Ensure efficient organizational performance through gathering, sharing, and storing information.
Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge.
Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus.
Produce reports and business intelligence for improving processes, products, or services.
Provide education and training to end users on front end knowledge management system and reports.
Provide content updates on knowledge management portals or sites.
Communicate change management strategies and enforce policy adherence.
Oversee content strategy, content schedules and business requirements gathering.
Internally advocate for and market knowledge tools and obtain buy-in and increased usage.
Interview and understand user needs, problems and concerns and create strategies to build content.

Job Qualification

• Bachelor’s Degree or equivalent
combination of education and
related experience
• Master’s Degree Industrial Organizational Psychology or equivalent
combination of education and
related experience
• 3-5 years experience preferred
• All licensures and certificationsneeded
for function and level, ifany
• Experience with video editing tools such as Articulate a bonus.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).