Patient Care Coordinator / Medical Scheduler

Job Description

Job Description

New England Cancer Specialists (NECS) is currently seeking a full time, Monday-Friday Medical Secretary/Scheduler, internally know as a Patient Care Coordinator (PCC), to work in our Portsmouth NH Clinic. The PCC serves as the face to face/over the phone daily contact for patients in regards to the scheduling of appointments, booking of scans, labs, and procedures as needed. The PCC along with a physician, NP/PA, Nurse Navigator, Prior-Authorizations Specialist, and Medical Assistant form a team that covers all aspects of patient care. Duties include maintaining the physician's appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, answering multi-line phone, triage calls, resolves issues and answers questions, takes detailed messages, redirects calls to the appropriate person, maintains confidentiality, meets deadlines, multi-tasks, problem solves, and assists patients to ensure they have a positive and professional experience at all times.

NECS is a private medical practice composed of 18 oncologists and hematologists serving the state and region from 5 different locations in Maine and New Hampshire. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient. Nationally recognized as 1 of 12 Oncology Medical Homes in the nation and the first private practice to become a member of the Dana Farber Cancer Care Collaborative. NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non-clinical to create the best possible experience for our patients.

Job Duties :

• Schedules appointments for patients by phone or in person. Works within the electronic medical record ensuring all appointments are scheduled to match physician/clinician availability with patient preferences.
• Follows all urgent/emergency protocols.
• Completes all non-clinical orders entered in patient charts by providers.
• Communicated clearly and professionally to patients and staff. Accurately communicates all necessary instructions for upcoming appointments, scans or procedures to patients.
• Returns all phone calls by the end of the same business day.
• Communicates consistently and frequently with provider team(s) any changes to or effecting patient care plans to ensure the best possible care for every patient.
• Actively participates in weekly team meetings.
• Maintains provider calendar, ensuring all changes are reflected in the EMR clinic schedules.
• Scans records into the EMR as needed
• Maintains a pleasant, professional demeanor at all times with patients and coworkers.
• Others duties as assigned by Office Manager.

Travel: Rare

Yearly Salary Range: $37,440 to $66,000

• High school diploma or GED required.
• Minimum 1 year experience in complex medical scheduling.
• Minimum one year clerical and/or Medical Secretary experience in a health care field, oncology experience preferred.
• Knowledge and application of medical terminology required.
• Previous experience with electronic medical record systems required.
• Exceptional customer service experience required.