Medical Receptionist / Patient Care Coordinator

Job Description

Job Description

Vibrant Health Naturopathic Medical Center
Greenland, NH | Full-Time | In-Person

Join an Award-Winning Team That Changes Lives Every Day

Are you passionate about helping people feel their best? Do you thrive in a fast-paced environment where every day brings new opportunities to make a meaningful difference?

Vibrant Health Naturopathic Medical Center is an award-winning integrative medical practice dedicated to providing exceptional patient care through a blend of traditional medicine and evidence-based naturopathic therapies. We are proud to have been voted People's Choice – Best Alternative Medical Center on the Seacoast , and we're looking for an exceptional Patient Care Coordinator to join our growing team.

This is much more than a front desk position. You will play a vital role in creating an outstanding patient experience from the moment patients complete their appointments until every detail of their care has been coordinated.

What You'll Do

As our Patient Care Coordinator, you'll help ensure every patient leaves feeling cared for, informed, and supported.

Your responsibilities include:

• Checking out patients and reviewing provider recommendations
• Scheduling follow-up appointments
• Collecting payments and processing transactions
• Ordering laboratory kits and coordinating lab paperwork
• Processing supplement orders accurately and efficiently
• Managing patient portal messages and electronic communication
• Completing patient tasks within our electronic medical record (Cerbo)
• Coordinating prescription refill requests and provider communications
• Reviewing incoming lab results, faxes, and documents
• Working closely with providers to ensure seamless patient care
• Providing exceptional customer service with every patient interaction
• Going the extra mile to anticipate patient needs and create a five-star experience
• Maintaining accurate documentation and ensuring tasks are completed promptly

Who We're Looking For

We're searching for someone who genuinely enjoys helping others and takes pride in delivering outstanding service.

Our ideal candidate is someone who:

• Loves creating exceptional patient experiences
• Is compassionate, warm, and welcoming
• Has outstanding organizational and multitasking skills
• Is detail-oriented and follows through on every task
• Takes initiative and works independently
• Thrives in a busy, fast-paced medical office
• Communicates professionally and confidently with patients and providers
• Is dependable, adaptable, and willing to help wherever needed
• Has a positive attitude and believes no task is beneath them
• Is eager to learn, grow, and contribute to a supportive team environment

Medical office experience is strongly preferred, but we value attitude, work ethic, and a genuine passion for patient care just as much.

Qualifications

Required

• High school diploma or equivalent
• Minimum one year of medical office or medical receptionist experience
• Strong computer skills and ability to learn electronic medical records
• Excellent written and verbal communication skills
• Ability to commute to Greenland, NH

Experience with Cerbo EMR, laboratory coordination, supplements, or integrative medicine is a plus.

Why You'll Love Working Here

At Vibrant Health, we believe caring for our employees is just as important as caring for our patients.

We offer:

• Competitive hourly pay based on experience
• Health insurance contribution
• Dental and vision insurance
• 401(k) with employer match
• Paid holidays
• Paid time off and paid sick time
• Free naturopathic and functional medicine care
• Employee discounts on supplements, IV therapy, and wellness services
• Monthly employee wellness benefit, including massage, facial, or other spa services
• Opportunities for professional growth and advancement
• Supportive team culture focused on excellence and compassion
• Free on-site parking

Schedule

Full-Time

Monday–Thursday: 8:30 AM – 6:00 PM

Friday: 8:30 AM – 4:00 PM

Occasional flexibility may be required.

Application Questions

Please include answers to the following:

• Why are you interested in working in an integrative medical clinic?
• Why do you believe you'd be a great fit for our Patient Care Coordinator position?
• Describe a time you went above and beyond for a patient or customer.
• Are you available to work the required schedule?

Ready to Join Our Team?

If you're someone who loves helping people, enjoys staying organized, thrives in a busy environment, and believes every patient deserves an exceptional experience, we'd love to meet you.

Please submit your current resume along with your responses to the application questions.

We look forward to welcoming the next outstanding member of the Vibrant Health family!