Administrative Assistant - Home Health Agency

Job Description

Job Description

Position Summary:
The Administrative Assistant supports the daily operations of a home health agency by providing administrative, clerical, and customer service support. This role serves as a key point of contact for patients, caregivers, referral sources, and healthcare professionals, ensuring efficient scheduling, accurate documentation, regulatory compliance, and exceptional patient service.

Essential Duties and Responsibilities

• Answer and route incoming phone calls from patients, family members, physicians, referral sources, and staff.
• Schedule patient visits and coordinate clinician assignments.
• Assist with patient intake, admissions, and discharge documentation.
• Maintain accurate patient records in the Electronic Medical Record (EMR) system.
• Verify insurance information and obtain authorizations as needed.
• Prepare, scan, file, and track physician orders, care plans, and other clinical documents.
• Monitor and follow up on unsigned physician orders and required documentation.
• Support compliance with Medicare, Medicaid, HIPAA, and agency policies.
• Coordinate communication between clinicians, patients, physicians, and referral partners.
• Manage office supplies and maintain organized filing systems.
• Assist with payroll preparation, timesheets, and staff scheduling.
• Process incoming and outgoing mail, faxes, and emails.
• Prepare reports and assist management with administrative projects.
• Maintain confidentiality of patient and employee information.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Knowledge of medical terminology and healthcare documentation preferred.
• Experience with EMR systems and Microsoft Office Suite (Word, Excel, Outlook).
• Understanding of HIPAA regulations and patient confidentiality requirements.
• Strong organizational, communication, and customer service skills.

Skills and Competencies

• Excellent telephone etiquette and professional communication.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced healthcare environment.
• Knowledge of scheduling and coordination of home health services.
• Effective problem-solving and time-management skills.
• Ability to work independently and as part of a team.
• Compassionate and patient-focused approach.

"Join Alliance Home Health Group, a fast-growing leader in home health care, where your skills and compassion drive our mission to provide top-quality, patient-centered care. As a part of our reputable team, you’ll enjoy a supportive environment, opportunities for career advancement, and the chance to make a real impact in the lives of those we serve—all while growing with a company that’s redefining home health care."

Company Description

"Join Alliance Home Health Group, a fast-growing leader in home health care, where your skills and compassion drive our mission to provide top-quality, patient-centered care. As a part of our reputable team, you’ll enjoy a supportive environment, opportunities for career advancement, and the chance to make a real impact in the lives of those we serve—all while growing with a company that’s redefining home health care."