Performance Operations Support Associate

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Performance Operations Support Associate 2 provides administrative and operational support for the Lien Release function. When a borrower’s first or second mortgage is paid off, the team prepares the appropriate release documents and sends them to the applicable county for recording. This process includes obtaining mortgage documents from custodians, reviewing documentation, entering required information, and completing quality reviews.

This position will focus primarily on research, exception processing, and specialty work. When documentation cannot be obtained through the standard process, the employee will research alternative options, communicate with appropriate stakeholders, and follow the item through completion. The position may also support transactions involving attorneys and loan modifications by requesting custodial files, providing documentation, tracking payoff activity, and ensuring each item is properly documented and closed.

The successful candidate will demonstrate strong attention to detail, personal accountability, independent follow-up, and the ability to complete work within established productivity and turnaround expectations.

Primary Responsibilities

• Research mortgage-document exceptions and identify appropriate solutions when documents cannot be obtained through standard processes.
• Obtain and review mortgage and custodial documents needed to complete lien-release activities.
• Enter, maintain, track, and compile information accurately.
• Process exceptions and maintain complete and accurate records.
• Communicate professionally with external parties, including title companies and attorneys, primarily through email and occasionally by outbound telephone.
• Provide requested custodial documentation to attorneys and other applicable third parties.
• Track transactions through payoff and ensure assigned items are properly documented and closed.
• Take ownership of assigned files, independently follow up on outstanding items, and communicate issues to stakeholders.
• Complete quality reviews and help ensure work complies with internal and regulatory standards, guidelines, and procedures.
• Prepare reports and support research, data maintenance, and recordkeeping activities.
• Complete assigned work within established productivity and turnaround expectations

Basic Qualifications

- High school diploma or equivalent

- Two to four years of experience in business and general office environment

Preferred Skills/Experience

• Experience providing administrative, operational, document-processing, or staff support.
• Experience conducting research, processing exceptions, performing data entry, or maintaining records.
• Experience using Microsoft Excel.
• Strong written communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage assigned work independently and follow tasks through completion.
• Ability to work accurately while meeting established productivity and turnaround expectations.
• Experience reviewing mortgage documents or supporting mortgage servicing operations.
• Experience with lien releases, mortgage payoffs, custodial documents, title companies, or county recording processes.
• Experience researching documentation issues and resolving nonstandard or exception-based transactions.
• Experience communicating with attorneys, title companies, custodians, or other external stakeholders.
• Ability to proactively identify issues, conduct follow-up, and communicate status updates.
• Ability to work effectively in a process-driven and regulated environment.

**This role has in-office expectation of 60% of your appointed time at the posted hub location.**

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.