Customer Satisfaction Advocate
$17 - $20 per hourDawson
Job Description
Job Description
Customer Satisfaction Advocate
Healthcare Manufacturing
$17.00-$20.00 per hour
Monday-Friday, 8:00am-5:00pm
Columbus, Ohio (onsite)
Temp to Hire
Why You’ll Love This Job:
- After being hired on, the following benefits are offered:
- PTO
- 100% employer-paid medical insurance
- 401k
- Training and professional development opportunities
- Casual work environment with fun perks like Tie Dye Tuesday
- Free parking and great snacks
What You’ll Do:
- Respond to customer inquiries via phone, email, and live chat
- Assist with product questions, order processing, and issue resolution
- Track shipments and ensure orders are processed accurately and on time
- Use creative problem-solving to resolve customer concerns
- Write product descriptions, take product photos, create videos, and support social media and blog content
- Use Microsoft Word and Excel to create documents, organize data, and support special projects
- Conduct market research to monitor trends, competitors, and customer insights
- Support special projects such as pricing issues, Amazon seller complaints, promotional banners, product bundling, listing optimization, and return analysis
- Working with Amazon to ensure correct pricing and resolve seller complaints
- Creating promotional materials and product bundles
- Conducting market research through social media and other online channels
- Photographing and editing product images for multiple platforms
- Reviewing product returns and customer feedback to improve listings and sales performance
What We’re Looking For:
- Prior experience in customer service or sales is required; e-commerce experience is a plus
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong problem-solving skills and the ability to think creatively
- Emotional intelligence and the ability to remain calm and professional under pressure
- A strong sense of ownership and personal accountability
- Ability to manage multiple projects and prioritize work independently
- Excellent written and verbal communication skills in English
- A customer-first mindset and a commitment to service excellence
- Comfort working in a fast-paced, changing environment
- Strong attention to detail
Apply Today!
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About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
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Vacancy posted 2 days ago
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