Specialist, Client Optimization

Client Service Specialist

As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2026)

This role is a hybrid position, requiring Tuesdays and Wednesdays in-office in our Old Town Scottsdale, Arizona location. Additionally, the working hours for this position is currently Monday Friday from 8 AM to 5 PM, and then switches Monday Friday from 9 AM to 6 PM during the time change from November to mid March.

As a Client Service Specialist in our Scaled Business Success (SBS) team, you'll support all clients in our small business segment at different points in their life cycle with Indeed. You'll assist clients via phone, chat, and email to help them resolve any issues they may have with their accounts or to educate them on how to maximize their accounts effectively to achieve their hiring goals. You will have the opportunity to work with Indeed's product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction.

Responsibilities

• Have a consultative approach to assess the client's pain points and suggest a solution approach to "WOW" them.
• Become a go-to person for Indeed products across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed.
• Be motivated to achieve Client-centric KPIs such as CSAT and Conversion.
• Working in a team-centred environment where continuous learning and experimentation is your day-to-day
• Partner with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems and propose solutions.

Skills/Competencies

• Requires a minimum of 2 years of related experience.
• Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
• Learn and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
• Passionate about helping customers find a resolution to their problems
• Willing to work well under pressure, multi-task, and prioritize responsibilities
• Flexible to work in a changing environment and seek feedback to incorporate it into your work style
• Motivated to handle a high volume of inbound volume each day influencing positive client outcomes

Salary Range Transparency

Tier 1 United States of America 24.12 28.37 USD per hour

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site.

Benefits Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave.

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit our accommodations page.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed's Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at our legal page, we also want to make you aware of our recruitment-specific privacy policy.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Reference ID: 47730

This position accepts applications on an ongoing basis, and there is no deadline to apply.