Manager, Parts Department

Job Description

Job Description

Job Summary:

The Parts Manager is responsible for running a profitable and efficient Parts Department. They will accomplish objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

***General Motors Experience Preferred but will consider experienced candidates***

Essential Job Duties and Responsibilities: (Additional duties as assigned)

Management Related:

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments.
• Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts.
• Prepare and administer an annual operating budget for the Parts Department.
• Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.

Personnel Related:

• Hire, train, motivate, counsel, and monitor the performance of all parts personnel.
• Direct and schedule the activities of all parts personnel
• Provide technical assistance to parts department personnel
• Conduct meetings with parts department personnel to discuss activities and problems of mutual interest and to develop strategies for a more effective operation.
• Monitor parts personnel employee records including payroll submission.

Customer and Department Related and Other:

• Develop, enforce, and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Handle customer complaints immediately and according to dealership guidelines.
• Establish and enforce pricing policy that balances volume, customer loyalty and the cost of doing business.
• Monitor and adjust inventory to minimize obsolescence.
• Establish individual parts inventory levels and balance them for maximum turnover.
• Ensure special order parts adhere to policy of prepay.
• Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
• Supervise stock order process.
• Develop and administer an aggressive wholesale parts program to produce profit.
• Analyze departmental operations and storage layout and revise as needed.
• Coordinate a prompt, efficient and timely flow of paperwork.
• Direct shipping and receiving efforts to endure timely processing.
• Monitor daily reports such as DOE, DOC, and sales productivity.
• Develop and produce Lost Sales Tracking Report.
• Enforce safety requirements, including but not limited to, processing of MSDS sheets on all products carried and OSHA right to know.
• Develop sales promotions.
• Take advantage of all manufacturers’ inventory co-op advertising.
• Analyze sales, gross expense, and inventory monthly to maintain profit goals.
• Ensure that all purchases are properly accounted for before payment is made and use the purchase order system.
• Ensure that the work area is kept clean.
• Ensure that service personnel are immediately served.
• Maintain CSI in top 10% of group.
• It is your responsibility to support and endorse dealership policies and procedures as set forth by dealership management and manufacturers standards.

Required Experience and Education:

• High School Diploma or General Educational Diploma (GED)
• One year of experience in the automotive parts department.
• One year of supervisory experience.

Additional Requirements: 

• Valid New York State Driver License.

Required Skills and Attributes:

• Must have strong team management and interpersonal skills.
• Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information.
• Ability to prioritize and organize work in a multitasked environment.
• Excellent verbal and written communication skills.
• Attention to detail.
• Strong organizational skills including the ability to manage multiple projects and details simultaneously.
• Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
• Ability to work productively in a fast paced, stressful environment.
• Financial and accounting knowledge.

Equipment, Machines and Software Used:

• Computer software:  Microsoft Office to include Word, Outlook, Excel, and CDK.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.

Physical Exertion:

• Exerts up to 50 pounds of force occasionally, and/or up to 70 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

Environmental Conditions:

• Work is performed in company vehicles and other locations in dealership.
• Will be exposed to noise, dust, exhaust fumes and other hazardous and non-hazardous materials.
• Occasional weekend and evening hours are required.

Hazards and Safety Precautions:

• Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
• Safety Precautions:   Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.