Business Analyst

Business Analyst

Location: Alpharetta, Atlanta, GA

Must Have Technical/Functional Skills - Business Analyst with support knowledge

Experience Required

Business Process Analysis:

- Analyze and document current business processes, identifying areas for improvement and optimization.

Demonstrated competency in the design, programming and testing of web-based applications.

Work effectively as part of a team and work with others across the organization to achieve a common goal.

Analytical thinker with ability to conduct research, data analysis and resolve complex problems quickly.

Excellent critical thinking skills; using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Collaborate with stakeholders to understand and define business requirements. Strong sense of urgency; ability to execute quickly and efficiently.

Roles & Responsibilities

Monitor production systems from a business impact perspective and review alerts, incidents, and dashboards.

Assess and prioritize incidents based on customer, store, and operational impact.

Act as the business point of contact during production issues and outages.

Coordinate with support (L2/L3), monitoring/SOC, development, QA, and external teams.

Validate environment stability (Production, Staging, QA) and flag configuration issues.

Support incident triage, distinguishing incidents, defects, and enhancements.

Communicate clear, business-friendly status updates to stakeholders and leadership.

Support post-deployment monitoring and hyper care to ensure business stability.

Identify recurring issues and support preventive monitoring and risk mitigation.

Ensure incidents are closed only after business confirmation, not just technical resolution.

Generic Managerial Skills - Excellent problem solving and Thought Leadership Education - Associate degree required, or equivalent work experience. Bachelor's Degree preferred

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.